Experienced Customer Service Representative - Remote Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our valued customers, ensuring their satisfaction, and driving business growth.

About blithequark

At blithequark, we're a company that embodies a "work hard, play hard" attitude, where we challenge ourselves to be creative, resourceful, and innovative in everything we do. We're a second-generation family-owned business that has been perfecting the art of manufacturing and selling high-quality gloves and suspenders for decades. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry.

Our Culture

We're a dedicated and passionate team that values integrity, teamwork, and open communication. We believe in treating our employees, manufacturers, and customers as our extended family, and we strive to maintain a work environment that is inclusive, supportive, and fun. Our full-time employees enjoy a comprehensive benefits package, including paid health insurance, life insurance, a 401(k) retirement plan, paid time off, paid holidays, commuter bus passes, and more.

Job Summary

As a Customer Service Representative at blithequark, you will be responsible for interacting with our customers via phone, email, or online chat to provide timely and precise communication, resolve issues, and facilitate order transactions. You will be the face of our company, and your exceptional customer service skills will make all the difference in building strong relationships and driving customer loyalty.

Key Responsibilities

* Interact with customers to provide an outstanding experience via timely and precise communication

• Collect and enter orders for our products
• Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions
• Manage the flow of sales orders for internal sales partners and confirm accuracy
• Maintain customer records in CRM and other business systems
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
• Assist with various projects and other duties as needed

Competencies

* Excellent communication skills, including active listening and attention to detail

• Service-oriented, organized, and able to perform in a fast-paced environment
• Proficient in Microsoft Office Suite with the ability to learn new software
• Learns from and adapts to customer service trends based on customer communication and feedback
• Remains calm and professional in all situations
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment, either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is largely a sedentary role, and the employee will be required to talk, write, and listen.
• Some lifting may be required during set up and tear down of trade shows, which would require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.

Travel

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

Required Education and Experience

* AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience

• Proven customer support experience with the ability to adapt/respond to different situations
• Professional, outgoing, and service-oriented
• Minimum of 2 years Customer Service experience in a B2B setting
• Proficient in Microsoft Office

Preferred Education and Experience

* Experience with CRM, ERP, and warehouse management systems

• Familiar with Zendesk and Asana

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Life at blithequark

We're a company that values our employees, manufacturers, and customers as our extended family. We strive to maintain a work environment that is inclusive, supportive, and fun. Our full-time employees enjoy a comprehensive benefits package, including paid health insurance, life insurance, a 401(k) retirement plan, paid time off, paid holidays, commuter bus passes, and more.

Compensation and Benefits

* Hourly rate: $20.00 per hour

• Benefits: 401(k), dental insurance, flexible schedule, health insurance, paid time off, professional development assistance, vision insurance, and work from home

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity at blithequark. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job