Experienced Pharmacy Customer Service Associate Certification – Amazon Store

Are you passionate about delivering exceptional customer experiences and working in a dynamic retail environment? Do you have a strong desire to grow your career in the healthcare industry? If so, we invite you to join blithequark as an Experienced Pharmacy Customer Service Associate Certification – Amazon Store. As a key member of our team, you will play a vital role in providing outstanding customer service, assisting pharmacists with prescription dispensing, and maintaining a clean and organized store environment.

About blithequark

Founded in 1901, blithequark has a rich history of serving customers and patients across the United States and Puerto Rico. With over 8,500 stores and a team of approximately 220,000 team members, including nearly 90,000 healthcare service providers, we are committed to being the first choice for pharmacy, retail, and health services. Our mission is to build trusted relationships that create healthier futures for customers, patients, team members, and communities.

Job Objectives

As an Experienced Pharmacy Customer Service Associate Certification – Amazon Store, your primary objectives will be to:

• Model and deliver a distinctive and delightful customer experience
• Register sales on assigned cash register and provide customers with courteous, fair, friendly, and efficient checkout service
• Assist pharmacists, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions

Key Responsibilities

* Engage customers and patients by greeting them and offering assistance with products and services

• Resolve customer issues and answer questions to ensure a positive customer experience
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Provide customers with courteous, friendly, fast, and efficient service
• Recommend items for sale to customers and recommend trade-up and/or companion items
• Register customer purchases on assigned cash register, collect cash, and distribute change as requested
• Process voids, returns, rain checks, refunds, and exchanges as needed
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records
• Check in and price merchandise as required or as directed by store manager or communicated by the shift leader
• Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Assist pharmacists in scheduling and maintaining work flow
• Report, immediately, prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Review and comply with the blithequark Pharmacy Code of Conduct
• Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Process (correct and resubmit) manual claims for third-party program prescription services in a timely and efficient manner
• Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintain knowledge of Company asset protection techniques and file claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise
• Complete resets and revisions as directed
• Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Have working knowledge of store systems and store equipment
• Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assume web pick-up responsibilities (monitor orders in Picture Care Plus, fill orders, deliver orders to customers as they arrive at store)
• Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Comply with all company policies and procedures; maintain respectful relationships with coworkers

Training & Personal Development

* Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration

• Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits
• Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments

Basic Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

* Prefer six months of experience in a retail environment

• Prefer prior work experience with blithequark
• Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Prefer good computer skills
• Prefer knowledge of store inventory control
• Prefer PTCB certification

Equal Opportunity Employer

blithequark is an equal opportunity employer, including disability/veterans. We will consider employment of qualified applicants with arrest and conviction records.

Salary Range

The actual compensation that you will be offered will depend on a variety of factors, including geography, skills, and abilities, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please click here [jobs.walgreens.com/benefits](http://jobs.walgreens.com/benefits). If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser [jobs.walgreens.com/benefits](http://jobs.walgreens.com/benefits).

Apply Now

If you are passionate about delivering exceptional customer experiences and working in a dynamic retail environment, we invite you to apply to this exciting opportunity. Click on the link below to submit your application: Apply to this job Apply for this job