Experienced Customer Success Engineer - Onboarding Specialist for EMEA Region, Focused on AI-Powered DevSecOps Platform Adoption and Value Realization

Welcome to blithequark

blithequark is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

About Our Team

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. blithequark is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An Overview of This Role

As a Customer Success Engineer (CSE), Onboarding Specialist, you’ll be joining a global team of technical specialists who engage with customers in a pooled model in order to drive product adoption and value realization at scale. As an Onboarding Specialist, you’ll work alongside pre and post-sale team members to provide new customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of blithequark product capabilities from day one. This role reports to the Senior Manager, Customer Onboarding.

Key Responsibilities

In this role, you will:

• Engage with newly onboarded customers, through Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
• Provide technical, architectural, and best practice guidance to ensure customers get the most out of our platform
• Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion by understanding customer needs and aligning our solutions to meet those needs
• Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives, ensuring a cohesive and customer-centric approach
• Focus on solution-based programs that are customized to fit an individual customer’s needs, leveraging your technical expertise and knowledge of our platform
• Develop and collaborate on customer workshops, demos, and other enablement activities to drive customer success and adoption
• Maintain specialty competency in one or more technologies related to blithequark’s market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners
• Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others, ensuring you stay up-to-date with the latest technologies and trends
• Contribute to our docs, YouTube channel, and other enablement programs such as the Digital Journey, sharing your knowledge and expertise with the wider community

Essential Qualifications

To be successful in this role, you will need:

• Experience with a blithequark use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields, with the ability to learn and adapt to new technologies quickly
• Technical experience in development or systems engineering, with a strong understanding of software development principles and practices
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Demonstrated ability to become a trusted technical advisor to customer and business leaders, with excellent verbal, presentation, and written communication skills
• Excellent time management and ability to work with several different teams at any given time, prioritizing tasks and managing your workload effectively

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a customer-facing role, with a strong understanding of customer needs and expectations
• Knowledge of AI-powered DevSecOps platforms and their applications in software development
• Experience with agile development methodologies and version control systems
• Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong technical skills, with the ability to learn and adapt to new technologies quickly
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders
• Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions
• Ability to work independently and as part of a team, with a strong sense of initiative and self-motivation
• Strong time management and organizational skills, with the ability to prioritize tasks and manage your workload effectively

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Success Engineer, you will have access to a range of training and development opportunities, including:

• Technical training and certification programs, to help you develop your skills and knowledge in specific areas
• Mentorship programs, to provide you with guidance and support from experienced colleagues
• Leadership development programs, to help you develop your leadership skills and prepare for future roles
• Opportunities to work on special projects and initiatives, to help you develop new skills and gain new experiences

Work Environment and Company Culture

At blithequark, we are proud of our high-performance culture, which is driven by our values and continuous knowledge exchange. We believe in creating a work environment that is collaborative, inclusive, and supportive, where everyone can thrive and reach their full potential. Some of the benefits of working at blithequark include:

• Flexible working hours and remote work options, to help you balance your work and personal life
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Access to a range of training and development opportunities, to help you grow and develop your career
• A dynamic and supportive work environment, with a strong sense of community and camaraderie

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary, bonus, and equity. We also offer a range of perks and benefits, including:

• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Flexible working hours and remote work options, to help you balance your work and personal life
• Access to a range of training and development opportunities, to help you grow and develop your career
• A dynamic and supportive work environment, with a strong sense of community and camaraderie
• Opportunities to work on special projects and initiatives, to help you develop new skills and gain new experiences

Conclusion

If you are a motivated and experienced technical professional, with a passion for customer success and a strong understanding of DevSecOps platforms, we encourage you to apply for this role. As a Customer Success Engineer at blithequark, you will have the opportunity to work with a range of customers, from small startups to large enterprises, and help them achieve their goals and objectives. You will also have access to a range of training and development opportunities, to help you grow and develop your career. Don’t miss out on this exciting opportunity to join our team and contribute to the success of our customers. Apply now to become a part of our dynamic and supportive team!