Dedicated Customer Services Adviser for blithequark Store – Delivering Exceptional Support and Solutions to Customers

Welcome to blithequark

blithequark is a forward-thinking and responsive organization that operates in partnership with various local authorities to address housing needs across Southeast London. With an annual turnover of £40m, a team of 120 staff, and a portfolio of over 4,000 homes, blithequark is committed to continually enhancing the quality and range of its affordable homes and services. Our mission is centered around people, their homes, and communities, aiming to provide top-notch, affordable housing and services to those in need, while also working to expand opportunities and improve the neighborhoods they inhabit.

About the Role

We are seeking an outstanding individual to join our team as a Customer Services Adviser. As the first point of contact for our customers, you will be responsible for delivering a responsive, solution-focused service to all. Your primary objective will be to provide exceptional support and solutions to our customers, ensuring their needs are met and their expectations are exceeded. This is an exciting opportunity to further your career with a dynamic organization that values its staff and is committed to employee engagement.

Key Responsibilities

• Act as the first point of contact for customers, providing a responsive and solution-focused service via phone, face-to-face, and other communication channels
• Log repairs and raise job orders for external contractors, ensuring timely and efficient resolution of customer issues
• Work collaboratively with the Customer Service Centre (CSC) team to deliver exceptional customer service and support
• Develop and maintain a thorough understanding of blithequark's services, policies, and procedures to provide accurate and informed advice to customers
• Utilize strong communication and interpersonal skills to build rapport with customers, resolve conflicts, and address challenging situations in a professional and empathetic manner
• Contribute to the continuous improvement of customer services, identifying areas for improvement and implementing changes to enhance the customer experience

Essential Qualifications and Skills

To be successful in this role, you will possess:

• A proven background of working in a busy contact centre or directly with members of the public, both face-to-face and over the phone
• Experience of logging repairs and raising job orders for external contractors
• Excellent communication, interpersonal, and problem-solving skills
• A strong desire to help people, with a empathetic and understanding approach
• Ability to work under pressure, be resilient, and manage challenging situations
• A team-oriented mindset, with a willingness to collaborate and support colleagues to achieve shared goals

Preferred Qualifications and Skills

While not essential, the following qualifications and skills are desirable:

• Previous experience working in a customer-facing role within a housing association or similar organization
• Knowledge of housing management systems and procedures
• Experience of working with diverse customer groups, including vulnerable adults and children
• Basic IT skills, including proficiency in Microsoft Office and ability to learn new systems

Career Growth and Development Opportunities

At blithequark, we are committed to supporting the growth and development of our staff. As a Customer Services Adviser, you will have access to:

• Comprehensive training and supervision to help you achieve your full potential
• Opportunities for career progression and professional development within the organization
• A dynamic and supportive work environment that encourages collaboration, innovation, and creativity
• Regular feedback, coaching, and performance reviews to help you set and achieve goals

Work Environment and Company Culture

blithequark is a Great Place to Work accredited company, with a strong focus on employee engagement, diversity, and inclusion. Our company culture is built on the values of:

• Flexibility and empowerment, with a focus on work-life balance and employee well-being
• Collaboration and teamwork, with a emphasis on shared goals and collective success
• Continuous learning and development, with opportunities for growth and professional development
• Diversity, equity, and inclusion, with a commitment to creating a welcoming and inclusive work environment

Compensation, Perks, and Benefits

In return for your hard work and dedication, blithequark offers a competitive compensation package, including:

• A salary range of £25,000 - £30,000 per annum, depending on experience
• Private medical insurance, with access to a range of health and wellbeing benefits
• A pension scheme with 3 x salary life assurance, providing peace of mind for you and your loved ones
• Flexible hybrid working arrangements, with opportunities for remote work and flexible hours
• 26 days annual leave, rising to 31 days after 5 years of service, plus bank holidays

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please click on the apply link above to submit your application.

Previous applicants (within the last 12 months) need not apply.

No agencies.

Closing Date: Sunday 20 April 2025.

Interviews will be held on Tuesday, 29 April 2025.

Conclusion

Join blithequark as a Customer Services Adviser and become part of a dynamic and supportive team that is dedicated to making a positive impact on the lives of our customers. With a strong focus on employee engagement, diversity, and inclusion, we offer a unique and rewarding work environment that will challenge and inspire you to achieve your full potential. Apply now to take the first step in your career journey with blithequark.