Experienced Customer Service Representative – Airport Operations and Customer Experience

At blithequark, we're committed to delivering exceptional customer experiences that make a lasting impression. As a Ticket/Gate Agent, you'll be the first point of contact for our customers, guiding them through the airport experience with a smile and a helping hand. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you.

About blithequark

blithequark is a world-leading airline that connects people and cultures across the globe. Our mission is to deliver an elevated experience for every customer, every time. We strive to create a workplace culture that's inclusive, supportive, and empowering, where our employees can grow and thrive. As a Ticket/Gate Agent, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.

Responsibilities

As a Ticket/Gate Agent, you'll be responsible for:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts (some bags may weigh up to 70 pounds).
• Operating loading bridges.
• Opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.
• Scheduling is based on operational needs, with shifts ranging from early morning to overnight.
• Working between 20 and 40 hours per week based on seniority.

What You Need to Succeed

To be successful in this role, you'll need:

• Consistently prioritize the safety and security of yourself, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Proficiency in English.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Basic digital literacy.
• Pass a physical ability test (PAT).
• Pass a Customer Service Assessment.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, having the following skills and qualifications will give you a competitive edge:

• Previous experience in customer service or a related field.
• Knowledge of airport operations and procedures.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and conflict resolution skills.
• Ability to work effectively in a team environment.

Benefits and Perks

At blithequark, we're committed to supporting our employees' growth and well-being. As a Ticket/Gate Agent, you'll enjoy:

• Competitive salary and industry-leading profit-sharing program.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 - March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• LGA/JFK employees may be reimbursed up to $250/month for specific transportation expenses through the NYC Transit Reimbursement Program.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional customer experiences that make a lasting impression. As a Ticket/Gate Agent, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers. We offer a competitive salary, comprehensive benefits, and opportunities for career growth and development. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you.

How to Apply

If you're ready to take your career to new heights, apply now through our website. We can't wait to hear from you! Apply for this job