Entry Level Customer Service Representative - Omaha / Lincoln, NE Area ONLY - blithequark Store
Are you a customer service enthusiast with a passion for making a difference in people's lives? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark's team as an Entry Level Customer Service Representative in our Omaha/Lincoln, NE area office. In this exciting role, you'll have the opportunity to develop your skills, learn from experienced colleagues, and grow with a leading organization that values its employees.
About blithequark
blithequark is a forward-thinking company that's revolutionizing the way people interact with financial services. Our mission is to empower individuals to take control of their financial futures, and we're committed to providing exceptional customer experiences that make a lasting impact. As a blithequark team member, you'll be part of a collaborative and inclusive environment that encourages innovation, creativity, and continuous learning.
Job Summary
As an Entry Level Customer Service Representative, you'll play a vital role in delivering outstanding customer service to our clients, providing education and resources to help them achieve their financial goals. You'll work closely with our training team to develop your skills and knowledge, and you'll have the opportunity to progress to more complex customer interactions as you grow in your role.
What to Expect
* Training and Development: You'll join a training cohort of associates during the first 14 weeks, where you'll learn about the financial services industry, develop your skills, and gain new experiences.
- Customer Service: You'll assist customers with a broad range of needs, including answering questions about their 401k account balance, helping with withdrawals and loans, and providing education or resources.
- Rewards and Recognition: Your achievements will be celebrated as you progress through the program, and you'll have opportunities to earn rewards and recognition for your hard work and dedication.
- Flexibility: This is a full-time hourly phone position that also offers the opportunity to work extra hours based on business needs and your availability.
The Skills You Bring
* Effective Communication: You'll establish rapport and relationships with customers through effective communication, listening skills, and professionalism.
- Problem-Solving: You'll handle a variety of situations and conversations, driving towards a resolution that's suitable for all parties involved.
- Self-Motivation: You'll be a self-motivated teammate with strong social skills, bringing energy and passion to the team.
- Customer Service Experience: You'll have a minimum of 1 year of customer service experience, with a high school diploma or GED required.
The Value You Deliver
* Passion for Helping: You'll have a passion for helping people and a desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making.
- Outstanding Customer Service: You'll provide outstanding customer service and communication via voice or digital channels.
Our Investments in You
* Benefit Programs: Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed).
- Shifts and Hours: Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods.
Certifications
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Category:
Customer Service
- Fidelity's Hybrid Working Model: blithequark's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a blithequark office.
Note
* Immigration Sponsorship: blithequark is not providing immigration sponsorship for this position.
How to Apply
If you're a customer service enthusiast with a passion for making a difference in people's lives, we invite you to apply for this exciting opportunity. Click the link below to register as a candidate and take the first step towards joining our team. Apply to this job Apply for this job