Experienced Part-Time Customer Experience Billing Specialist (Student) – Web & Cloud Application Development

Join blithequark, a leading innovator in the field of work/life balance and shift management, as we revolutionize the way businesses and teams interact. At blithequark, we're not just building software – we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life.

About blithequark

Founded in 2004, blithequark is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world. Our team is dedicated to providing exceptional customer service and support, and we're looking for a detail-oriented and financially-minded Customer Experience Billing Specialist to join our part-time team.

Job Summary

We're seeking a motivated and customer-centric part-time Customer Experience Billing Specialist to join our team. As a key member of our Customer Experience team, you'll be the primary point of contact for our customers regarding invoice and payment inquiries, ensuring smooth and accurate billing processes on the blithequark platform. You'll work closely with our team to resolve complex billing issues and ensure accurate information flow.

Key Responsibilities

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Customer Communication:

Engage with customers via email, offering detailed and effective support and guidance with queries related to invoices, payments, and general billing issues.

Payment Processing Support:

Assist customers with payment methods, troubleshooting payment issues, and providing guidance on payment processes within the blithequark platform.

Problem Solving & Analysis:

Independently investigate and troubleshoot problems to find timely solutions that best suit blithequark and our customers.

Process Improvement:

Proactively identify and suggest improvements to our billing processes to enhance customer experience and efficiency.

Team Collaboration:

Work closely with the wider Customer Experience team to resolve complex billing issues and ensure accurate information flow.

What You'll Bring with You

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Numerical Aptitude:

Comfortable working with numbers and financial information.

Multilingual Skills:

Fluent in English (additional languages are a plus).

Comfortable

working with technology and direct customer contact.

Flexible Availability:

Able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning.

Independent & Team Player:

Motivated to work both independently and collaboratively to resolve technical issues promptly.

Customer-Centric:

Passionate about helping people and maintaining a positive communication tone.

Problem Solver:

Proactive, creative, and capable of thinking outside the box.

Eager to Learn:

Interested in developing your customer service and technical skills within an innovative, international company.

Student Status:

Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't.

Why Join blithequark?

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Innovative Work Environment:

Our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). blithequarkers are open and welcoming, and everyone has the freedom and support to show their true self at work.

Diversity and Inclusion:

We firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.

Equal Opportunity Employer:

We strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.

Career Growth Opportunities:

We offer a range of opportunities for career growth and development, including training and mentorship programs.

Competitive Compensation and Benefits:

We offer a competitive compensation package, including a salary, benefits, and perks.

How to Apply

If you're a motivated and customer-centric individual who is passionate about helping people and making a difference, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job