Experienced Customer Support Team Leader – Optimizing Processes and Driving Growth at blithequark
Are you a driven and innovative leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, rapidly evolving environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Customer Support Team Leader, where you'll have the opportunity to shape the future of our customer support operations and drive growth in a dynamic and supportive team.
About blithequark
blithequark is a rapidly growing and evolving company that's revolutionizing the way we approach customer support. We're a globally distributed team that's passionate about delivering exceptional experiences to our customers, and we're looking for a talented leader to join our ranks. If you're a driven self-starter with a passion for innovation and growth, we'd love to hear from you.
The People You'll Like to Work With and Things You'll Enjoy Impacting
As a Customer Support Team Leader at blithequark, you'll have the opportunity to work with a talented team of advisors who are dedicated to delivering exceptional customer experiences. Your purpose will be to oversee a team of advisors who are responsible for handling inbound calls, technical matters, social media support, and revenue growth. You'll also have the opportunity to introduce innovations and establish new standards to optimize and enhance processes.
Your Main Responsibilities
As a Customer Support Team Leader, your main responsibilities will include:
- Analyzing the achievement of KPIs and other metrics and discussing them with team members
- Developing team members' competencies related to their roles and motivating them
- Proposing, reviewing, and changing Customer Support processes
- Cooperating closely with the product support team
- Preparing solutions to increase revenue from cooperation with high-value clients
Requirements
To succeed in this role, you'll need to have:
- Minimum 3 years of experience in inbound customer service
- Minimum 2 years of experience in team management
- Familiarity with customer service metrics and tools
- Strong technical skills
- Ability to work independently and take on challenges
- Proficiency in Polish at C1 level and English at a minimum of B2 level
It Will Also Help You to Have
* Knowledge of Salesforce or similar tools
- Experience in Customer Support with upsell and high-value clients
Benefits
As a Customer Support Team Leader at blithequark, you'll enjoy a range of benefits, including:
- This is a fully remote position, and we take pride in being a globally distributed team
- Private medical care from Allianz health (subsidized by the company - various packages to choose from)
- Multisport card (voluntary and unsubsidized - various options to choose from)
- Additional life insurance from PZU (voluntary and unsubsidized)
- Pethelp (voluntary and unsubsidized)
- Online consultations with Psychologist blithequark (fully subsidized by the company)
- Wellbeing tools (Worksmile and Officevibe)
- Happiness Team initiatives
Our Diversity and Inclusion Commitment
We work in a highly creative and diverse industry, and we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.
Kindly Submit Your Application and CV in English
We invite you to submit your application and CV in English to ensure it is successfully reviewed. We can't wait to hear from you and learn more about your qualifications and experience.
About the Role
As a Customer Support Team Leader at blithequark, you'll have the opportunity to shape the future of our customer support operations and drive growth in a dynamic and supportive team. You'll work closely with our product support team to develop and implement new processes and solutions that will help us deliver exceptional customer experiences. You'll also have the opportunity to develop and motivate your team members, helping them to grow and succeed in their roles.
What We Offer
We offer a range of benefits and perks, including:
- A fully remote position with a globally distributed team
- Private medical care from Allianz health (subsidized by the company - various packages to choose from)
- Multisport card (voluntary and unsubsidized - various options to choose from)
- Additional life insurance from PZU (voluntary and unsubsidized)
- Pethelp (voluntary and unsubsidized)
- Online consultations with Psychologist blithequark (fully subsidized by the company)
- Wellbeing tools (Worksmile and Officevibe)
- Happiness Team initiatives
Why Join blithequark?
We're a rapidly growing and evolving company that's passionate about delivering exceptional customer experiences. We're a globally distributed team that's dedicated to innovation and growth, and we're looking for talented leaders like you to join our ranks. If you're a driven self-starter with a passion for innovation and growth, we'd love to hear from you.
How to Apply
We invite you to submit your application and CV in English to ensure it is successfully reviewed. We can't wait to hear from you and learn more about your qualifications and experience.
Apply Now
If you're a driven and innovative leader with a passion for delivering exceptional customer experiences, we invite you to apply for the Experienced Customer Support Team Leader role at blithequark. We can't wait to hear from you and learn more about your qualifications and experience. Apply for this job