Experienced Customer Success Manager II | EMEA at blithequark

Unlock Global Opportunity for Every Person, Team, and Business Are you a passionate business builder at heart, driven by tackling complex challenges and driving real impact across a business? Do you thrive in a highly collaborative, high-performance team where working with great people is a non-negotiable priority? If so, join blithequark, the all-in-one payroll and HR platform for global teams, as we revolutionize the future of work.

About blithequark

At blithequark, our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, our platform combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless experience. With AI-powered tools and a fully owned payroll infrastructure, we support every worker type in 100+ countries, helping businesses scale smarter, faster, and more compliantly. Our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. As the fastest-growing Software as a Service (SaaS) company in history, blithequark is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities.

Why Join Our Success Story?

As a Customer Success Manager II at blithequark, you'll be part of a dynamic team that's shaping the future of work. You'll have the opportunity to tackle complex challenges, drive real impact, and work with a talented team of professionals who are passionate about making a difference. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list.

Your Experience at blithequark

At blithequark, you'll be a career accelerator. You'll tackle complex challenges that impact millions of people's working lives, drive meaningful impact, and build expertise that makes you a sought-after leader in the transformation of global work. With our momentum – backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years – you'll have the opportunity to make a real difference while building a successful career.

Responsibilities

As a Customer Success Manager II at blithequark, you'll be responsible for:

• Managing a diverse portfolio of SMB/MM or ENT accounts, including low to mid-sized spend accounts and accounts with strategic growth potential
• Identifying and flagging risks that will lead to customer churn, engaging internal stakeholders to resolve the issue swiftly, and managing customer communications along the way
• Building relationships with key stakeholders, conducting regular business reviews, and providing a high-quality experience to our customers on a day-to-day basis
• Collecting product and operational feedback from customers and sharing it with relevant internal stakeholders
• Coordinating with internal stakeholders to ensure timely response and completion of customer requests
• Driving adoption of platform features that will lead to a better customer experience and better retention

Qualifications

To succeed as a Customer Success Manager II at blithequark, you'll need:

• A minimum of 4+ years of relevant work experience, including client-facing experience as a Customer Success Manager or Account Manager
• Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them
• Quantitatively-inclined and data savvy, with the ability to draw quick, insightful conclusions from complex data sets and synthesize raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality, who enjoys fast-paced environments and isn't deterred by setbacks or pivots
• A solid track record of achievement, with success in a top-tier company, delivery of quantifiable business impact, quick assumption of responsibilities, or winning of competitive awards
• A strong analytical foundation with the ability to manipulate and synthesize data
• Curiosity and a desire to make an impact

Total Rewards

At blithequark, we believe in fair and competitive pay that meets our employees where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some of the benefits you can expect include:

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Join Our Team

If you're a passionate business builder at heart, driven by tackling complex challenges and driving real impact across a business, we want to hear from you. Join blithequark today and be part of a dynamic team that's shaping the future of work.

Equal Opportunity Employer

blithequark is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

Apply Now

Ready to unlock global opportunity for every person, team, and business? Apply now to become a Customer Success Manager II at blithequark and join a dynamic team that's shaping the future of work. Apply for this job