Experienced Customer Solutions Representative - Collector - Lewisville, TX - Starting October 2025

Are you a customer-centric individual with a passion for helping people find solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you at blithequark. As a Customer Solutions Representative - Collector, you will play a critical role in helping our customers navigate financial challenges and find ways to get back on track. If you're skilled at customer service, have a knack for problem-solving, and enjoy working in a team environment, this could be the ideal fit for you.

About blithequark

blithequark is a customer-centric, leading digital financial services company with a passion for innovative financial solutions. We're committed to "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. Our team is dedicated to providing exceptional customer service and support, and we're looking for like-minded individuals to join our team.

The Opportunity

As a Customer Solutions Representative - Collector, you will be contacting Ally auto loan customers to remind them about late or missed payments, gathering information about the reasons for delinquency, and helping customers bring their accounts current by negotiating payment arrangements. You'll work in a fun team environment, and your efforts will make a real difference in the lives of our customers.

Key Responsibilities

* Contact customers to determine the reason for payment delinquency and negotiate payment commitments

• Handle accounts with speed and accuracy while maintaining professionalism
• Complete phone calls to meet required performance standards and metrics
• Confirm and/or negotiate payment arrangements; research any discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
• Maintain strict confidentiality
• Work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
• Use computerized systems for tracking, information gathering, and/or troubleshooting
• Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frames
• Evaluate accounts to find a win/win solution to avoid repossession loss
• Document all accounts accurately, clearly, and concisely noting the reason for hardship and potential repossession loss
• Respond with accurate information pertinent to the caller's questions using professionalism and integrity
• Adhere to all state and federal laws in the handling of accounts

The Skills You Bring

* High School Diploma or equivalent required

• Prior experience in financial services or a similar industry preferred
• Associate degree or bachelor's degree in business or a related field may be used in lieu of experience
• Bilingual skills (Spanish) are a plus
• Excellent listening, oral, and written communication skills
• Attention to detail
• Professional phone etiquette
• Skip tracing skills preferred
• Sales and/or persuasive negotiation skills
• Microsoft Windows and internet-based applications experience required
• Basic typing/data entry skills
• Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
• Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management

How We'll Have Your Back

At blithequark, we're committed to supporting our employees in their personal and professional growth. Our compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family.

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level)
• Planning for the Future: Plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access
• Supporting your Health & Well-being: Flexible health and insurance options including medical, dental, and vision, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident, and hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially
• Building a Family: Adoption, surrogacy, and fertility assistance, as well as paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts
• Work-Life Integration: Other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs
• Other compensations: Depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus, and/or equity

Work Environment and Company Culture

Our team is dedicated to providing exceptional customer service and support, and we're looking for like-minded individuals to join our team. We offer a fun and dynamic work environment, with opportunities for growth and development. Our company culture is built on the principles of "Doing it Right" and being a trusted financial-services provider to our customers.

Compensation and Benefits

* Base Pay Range: $47,840 - $52,000 USD

• Incentive Compensation: This position is eligible to participate in a variable incentive plan

How to Apply

If you're a motivated and customer-focused individual with a passion for helping people find solutions, we encourage you to apply for this exciting opportunity at blithequark. Please visit our website to learn more about our company culture, benefits, and compensation package. We look forward to hearing from you! Apply for this job