Experienced Travel Customer Services Representative – Ski Industry Expert
Are you a customer service enthusiast with a passion for the travel industry? Do you have a knack for providing exceptional experiences and resolving complex issues? If so, we invite you to join blithequark, a leading travel technology-based ski company, as a Travel Customer Services Representative. In this role, you will be the main point of contact for our customers, ensuring their ski holiday is nothing short of extraordinary.
About blithequark
blithequark is a pioneering company in the travel technology space, empowering customers to plan, compare, book, and customize their ski holidays with ease. Our self-service platform offers real-time prices and availability for millions of ski trip combinations, including accommodations, flights, transfers, ski passes, ski gear, and ski lessons. With a focus on innovation and customer satisfaction, we're committed to revolutionizing the ski industry.
Role Overview
As a Travel Customer Services Representative, you will be responsible for delivering exceptional customer experiences throughout the entire ski holiday journey. Your primary focus will be on providing pre-booking advice, post-booking support, and in-trip assistance to ensure our customers have an unforgettable experience. You will also be the liaison between customers and suppliers, handling requests, complaints, and updates with professionalism and poise.
Key Responsibilities
* Take ownership of client onboarding, professional services, and consulting to ensure a unique customer experience
- Serve as the main point of contact for our customers throughout their journey
- Provide pre-booking advice on where and how to book a ski trip
- Offer post-booking support according to customers' needs
- Support during the trip to give a great customer experience
- Liaise between customers and suppliers for requests, complaints, and updates
Experience Required
* Previous customer service experience gained within the travel industry is essential
- Experience working with support and CRM systems is preferred
- In-Resort team experience is a plus
- Excellent written and verbal communication skills are a must
- Strong technical skills and self-learning ability to understand multi-platform systems are required
- Ski experience is not essential but an advantage
Salary and Benefits
* Base salary of £29,000
- Fully remote work arrangement within the UK
- 22 days annual leave
- Pension scheme
- Opportunities for career growth and professional development
What We Offer
At blithequark, we're committed to creating a work environment that fosters growth, innovation, and collaboration. As a Travel Customer Services Representative, you'll have the opportunity to:
- Work with a talented team of professionals who share your passion for the travel industry
- Develop your skills and expertise in customer service, travel technology, and ski industry knowledge
- Enjoy a fully remote work arrangement with flexible scheduling
- Participate in ongoing training and development programs to enhance your skills and career prospects
- Contribute to the success of a pioneering company that's revolutionizing the ski industry
How to Apply
If you're a customer service enthusiast with a passion for the travel industry, we invite you to apply for this exciting role. Please submit your CV and a cover letter outlining your experience, skills, and qualifications. A member of our team will be in contact to discuss your application and answer any questions you may have. Don't miss out on this opportunity to join blithequark and embark on a rewarding career in the travel industry. Apply now and take the first step towards an unforgettable journey with us! Apply To This Job Apply for this job