Experienced Customer Care Advocate – Patient and Provider Support Specialist

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Care Advocate. In this role, you will be the voice of our company, providing outstanding support to patients and providers while navigating the complexities of our innovative healthcare solutions.

About blithequark

blithequark is a leading provider of cutting-edge healthcare technologies, dedicated to improving the quality of care and patient experience. Our team is comprised of bright, motivated individuals who share a common goal: to make a meaningful difference in people's lives. As a Customer Care Advocate, you will be part of a collaborative environment that values innovation, empathy, and excellence.

Responsibilities and Duties

As a Customer Care Advocate, you will be responsible for providing exceptional support to patients and providers through various communication channels, including phone, email, and chat. Your key responsibilities will include:

• Providing superior customer care by troubleshooting customer/patient issues related to product, services, and patient enrollment
• Responding to inquiries, completing daily tasks, and providing verbal and written information to external and internal customers and accounts
• Maintaining a positive attitude and working relationship with all customers, patients, and blithequark associates
• Ensuring CRM compliance and processing documentation
• Managing tickets and emails in a timely fashion
• Participating in inbound and outbound call work as assigned
• Demonstrating flexibility and adaptability in a fast-paced environment

General Experience

To excel in this role, you will need to possess:

• Clear verbal and written communication skills to effectively interact with internal and external stakeholders
• The ability to drive a patient and client-driven environment, prioritizing their needs and concerns
• Understanding of sensitive information, HIPAA, and privacy requirements, including the security of the home office environment
• Attention to detail for all activities and documentation tasks
• Experience in fast-paced patient or healthcare provider-focused environments, preferably in a high-volume setting (60+ activities per day)
• Proficiency in Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint
• Familiarity with Customer Relationship Management software, such as Salesforce.com
• Demonstrated ability to understand and meet individual-level metrics assigned
• Flexibility, adaptability, and a strong commitment to quality and customer satisfaction

Qualifications

To be considered for this role, you will need to possess:

• A minimum of 2+ years of customer service experience in a high-volume environment
• Preferred experience in healthcare/medical device companies, non-insurance based
• Strong evidence of great customer service via phone, email, fax, or web modalities
• Demonstrated commitment to helping people and resolving issues, including those that require independent thinking and sound judgment skills
• Strong commitment to quality and patient satisfaction
• Demonstrated patience and professionalism in stressful situations
• Experience in a multitasking role, preferably with a strong skillset in keyboarding, typing (40 WPM), and website/program navigation

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home office. blithequark provides a fast-paced, collaborative environment that values innovation, empathy, and excellence. Our team is passionate about delivering exceptional experiences and making a meaningful difference in people's lives.

Compensation and Benefits

blithequark offers a competitive compensation package, including:

• A regular full-time position with a competitive salary
• Excellent benefits, including medical, dental, and vision insurances (all of which start on your first day)
• Health savings account employer contributions (when enrolled in a high-deductible medical plan)
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• Travel reimbursement for medical care
• Non-contributory basic life insurance and short/long-term disability
• Emotional health support for you and your loved ones
• Legal/financial/identity theft/pet and child referral assistance
• Paid parental leave, paid holidays, travel assistance for personal trips, and PTO
• 401(k) with company match
• Employee Stock Purchase Plan
• Pet insurance discount
• Unlimited amount of LinkedIn Learning classes

What's Next?

If you are a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. Our team is looking for great people to join our friendly and dynamic team. Apply To This Job Apply for this job