Experienced Customer Service Representative – Remote Support for Kansas Child Support Program

Are you a compassionate and organized individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working with diverse populations? If so, we invite you to join blithequark as a Remote Customer Service Representative (CSR) for our Kansas Child Support program. In this exciting role, you'll play a vital part in providing vital support to the Kansas community, handling calls related to child support cases with a focus on First Call Resolution.

About blithequark

blithequark is a leading provider of innovative solutions and services that empower individuals, families, and communities to thrive. Our mission is to make a positive impact on people's lives by delivering high-quality, customer-centric services that meet their unique needs. As a Remote CSR, you'll be part of a dynamic team that shares our commitment to excellence, compassion, and innovation.

Why Join blithequark?

At blithequark, we offer a comprehensive benefits package that includes:

• Competitive Compensation: Enjoy a competitive salary, with quarterly bonuses based on performance.
• Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package: Enjoy PTO, Holidays, and sick leave.
• Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program.
• Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement: Invest in your ongoing education and development.
• Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities

As a Remote CSR, you'll be responsible for:

• Answering incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy, and procedures, and protocols, including but not limited to the confidentiality and privacy policies.
• Tracking and documenting all inquiries using the applicable systems.
• Completing associated tasks according to the established guidelines.
• Meeting Quality Assurance (QA) and other key performance metrics.
• Facilitating the fulfillment of caller requests for materials via mail, email, or download.
• Transferring/referencing consumers to appropriate entities according to the established guidelines.
• Escalating calls or issues to the appropriate designated staff for resolution as needed.
• Facilitating translation services for non-English speaking callers according to procedures.
• Attending meetings and trainings as requested and maintaining up-to-date knowledge of all programs and systems.

Minimum Requirements

To qualify for this role, you must:

• Have a High school diploma or GED and 0-6 months of relevant professional experience, or an equivalent combination of education and experience.
• Demonstrate strong adaptability and flexibility in a fast-paced environment.
• Possess resilience and a positive, solution-focused attitude.
• Exhibit effective time management and organizational skills.
• Be able to manage multiple tasks and priorities efficiently.
• Show proficiency in navigating multiple systems and using technology.
• Display excellent communication and customer service skills.
• Reside in the state of Kansas.

Home Office Requirements

As a Remote CSR, you'll need to:

• Have reliable high-speed internet service.
• Meet minimum download speeds of 20 Mbps and shared internet connectivity of 50 Mbps.
• Meet minimum upload speeds of 5 Mbps.

Equal Opportunity Employer

blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Pay Transparency

blithequark compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market, and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of our total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, we provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. We will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Apply Now!

If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application through the link below: Apply for this job We look forward to welcoming you to our team! Apply for this job