Healthcare Customer Service Expert - Phone Intake Representative
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in fast-paced, dynamic environments where no two calls are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Healthcare Customer Service Expert - Phone Intake Representative.
About blithequark
At blithequark, we are committed to revolutionizing the way healthcare services are delivered to patients and providers. Our innovative approach to home healthcare services has earned us a reputation as a leader in the industry. As a key member of our team, you will play a vital role in shaping the future of healthcare by providing exceptional customer service to our patients and providers.
Job Summary
As a Healthcare Customer Service Expert - Phone Intake Representative, you will serve as the initial point of contact for patients seeking home healthcare services and for providers requesting authorizations to render services. You will handle approximately 60-65 inbound calls a day, ranging from healthcare service requests to more complex inquiries. Your primary responsibility will be to provide empathetic and patient-centered support to our customers, ensuring that their needs are met and exceeded.
Responsibilities
A typical day in the life of a Phone Intake Associate at blithequark will involve:
- Call Handling: Servicing 60-65 incoming calls daily from providers, referral sources, and patients through an inbound phone queue.
- Customer Assistance: Utilizing multiple applications and a dual monitor setup to assist customers with initiating healthcare services, including durable medical equipment, home medical equipment, providing information, and answering questions related to service registration.
- Call Types: Handling various types of calls, including:
+ Inquiry Calls: Checking the status of new service requests. + New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
- Work Schedule: Working an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.
Requirements
To succeed in this role, you will need to possess:
- Education: High School Diploma or GED.
- Experience: Minimum 2 years of customer service experience in a call center environment, and 1 year working in healthcare with medical terminology.
- Technical Skills: Proficient with navigating dual monitors and multiple applications.
- Keyboarding: Type at a speed of 30 WPM with ability to perform data entry while actively listening.
- Search Engine Use: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons.
- PC Skills: Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings.
- Assessment: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.
What We Offer
As a valued member of our team, you can expect:
- Competitive Pay: Starting pay of $17.50/hour + monthly bonus incentives.
- Formal Training: Comprehensive training program to ensure your success in the role.
- Nesting Hours: Critical phase after formal training where new hires apply their skills in a live environment with additional support.
- Flexible Schedule: Work from home in a remote and high-volume healthcare call center.
- Opportunities for Growth: Career growth opportunities and learning benefits to help you advance in your career.
- Positive Work Environment: Collaborative and supportive team environment that values enthusiasm, fun, and enjoyment.
Why Join blithequark?
At blithequark, we are committed to creating a workplace culture that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to provide a work environment that is safe, inclusive, and respectful. We are an equal opportunity employer and welcome applications from diverse candidates.
How to Apply
If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to schedule an interview.
Equal Employment Opportunity
blithequark is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
Application Process
We accept applications on an ongoing basis until a candidate is identified. Please note that a passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job