Experienced Full Stack Customer Service Representative – Health Insurance Billing Resolution Specialist (Remote Evening Contract)

Are you a customer service professional with a passion for resolving complex medical billing inquiries? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's team of dedicated customer service representatives as a Health Insurance Billing Resolution Specialist. In this exciting remote contract position, you will play a critical role in ensuring that patients receive accurate and timely medical billing information, while also providing exceptional customer service to our clients.

About blithequark

blithequark is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional customer experiences and unparalleled support to our clients. Our team of experts is passionate about making a difference in the lives of patients and healthcare professionals alike, and we're committed to creating a work environment that is collaborative, inclusive, and supportive.

Job Summary

As a Health Insurance Billing Resolution Specialist, you will be responsible for reviewing Explanation of Benefits (EOBs), resolving patient medical billing inquiries, collecting payments, and assisting with patient inquiries regarding their medically billed charges. This is a challenging and rewarding role that requires a high level of attention to detail, excellent communication skills, and a friendly and approachable attitude.

Responsibilities

* Review EOBs and resolve patient medical billing inquiries in a timely and accurate manner

• Collect payments from patients and assist with payment plans as needed
• Provide exceptional customer service to patients and healthcare professionals, responding to inquiries and resolving issues in a professional and courteous manner
• Work closely with internal teams to resolve complex billing issues and ensure accurate and timely payment processing
• Maintain accurate records and reports, including time tracking and productivity metrics
• Participate in online team meetings and company Q&A forums to stay informed and engaged with the team
• Meet daily quality and productivity quotas, as well as contribute to the overall success of the project
• Maintain a quiet and distraction-free work environment, free from interruptions and noise
• Utilize electronic medical systems to access patient information and resolve billing inquiries
• Collaborate with internal teams to resolve complex billing issues and ensure accurate and timely payment processing

Requirements

* 1 year of experience in customer service, medical billing, or a related field

• Excellent verbal, written, and social communication skills
• Previous experience working with electronic medical systems required
• Attention to detail and accuracy is vital to being successful in this position
• Ability to navigate multiple systems and software programs simultaneously
• Friendly and approachable attitude, with a strong focus on customer service
• Ability to work independently in a remote environment, with minimal supervision
• High-speed internet required, with a minimum speed of 25 Mbps for download and 3 Mbps for upload
• Ability to complete mandatory on-boarding training, including online videos and live meetings
• Availability to work Monday through Friday during Hawaii Standard Time

Preferred Qualifications

* Experience working in a healthcare or insurance environment

• Knowledge of medical billing and coding principles
• Experience with electronic medical systems, including Epic and Cerner
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Experience with customer relationship management (CRM) software

What We Offer

* Competitive hourly rate of $18.50 per hour

• Opportunity to work with a leading provider of innovative healthcare solutions
• Collaborative and inclusive work environment
• Flexible remote work arrangement, with the ability to work from home
• Comprehensive on-boarding training program, including online videos and live meetings
• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunity to work with a diverse range of clients and patients

How to Apply

If you're a motivated and customer-focused individual with a passion for resolving complex medical billing inquiries, we encourage you to apply for this exciting remote contract position. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!

Note

This is a contract position paid on a 1099 basis, with a work term based on client contract term. A full 40 work week must be completed, and the position starts immediately. Apply for this job