Lead Digital Customer Growth Strategist – Driving Innovation and Growth at blithequark

Join blithequark, a global leader in communications and technology, as we reimagine the future of connectivity and transform how the world shares stories and experiences that matter. As a Lead Digital Customer Growth Strategist, you will play a pivotal role in driving digital customer growth across blithequark's business digital ecosystem, leveraging your expertise in digital strategy, e-commerce coordination, and data analytics to create seamless and effective customer experiences that drive revenue and satisfaction.

About blithequark

At blithequark, we are pioneers of making connections, and our legacy dates back to nearly 150 years ago when Alexander Graham Bell invented the telephone and founded our company. Since then, we have been innovating and pushing the boundaries of what is possible. Today, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, at blithequark, we create connections that change the world.

Key Roles and Responsibilities

As a Lead Digital Customer Growth Strategist, you will be responsible for:

• Digital Strategy and eCommerce Coordination: Collaborate with cross-functional partners and development teams to develop and align digital strategies with eCommerce solutions, ensuring seamless integration across desktop, mobile web, and app platforms.

Enhance digital sales channels and distribution partnerships

, including affiliate sales and digital acquisition partnerships.

Manage online launch rollouts, product management, and online offer development

to ensure a coordinated and effective customer experience that drives revenue and customer satisfaction.

• Demand and Traffic Strategy: Lead and optimize digital demand and traffic strategies in close partnership with marketing teams, prioritizing converged customer growth.

Collaborate with technology and care teams

to enhance site performance and reduce fraudulent activity while focusing on demand generation.

• Customer Journey and Experience Management: Understand digital audiences and personas to guide customer journeys effectively, ensuring coordinated touchpoints that offer blithequark products and features at the right times.

Ideate, develop, and advocate for initiatives

on product and technology roadmaps, such as converged customer buy flows and enhanced cross-selling capabilities, while partnering closely with technology, product, and marketing teams to prioritize and execute these digital initiatives.

• Technology and Innovation: Lead a test & learn mindset, adopting structured hypothesis-driven rapid learning.

Identify key problems or opportunities

across digital and partner with design and technology teams to align on a clear path forward.

Focus on key trends and growth drivers

such as personalization and scalable AI use cases.

Drive platform technology enhancements

to ensure robust, scalable, and secure digital infrastructure that supports seamless customer experiences and integrates with emerging technologies.

• Data Analytics and Optimization: Utilize advanced analytics to gather insights on customer behavior and performance metrics.

Collaborate with analytics teams

to interpret data, identify trends, and optimize digital strategies.

Implement data-driven decision-making processes

to enhance customer journeys, improve site performance, and drive digital sales growth across blithequark's ecosystem.

Job Contribution

As a Lead Digital Customer Growth Strategist, you will be an experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. You will lead significant projects with strategic autonomy, influencing executive decisions, and mentor less experienced staff, implementing long-term plans impacting the organization, and frequently collaborate with senior leadership.

Education/Experience

* Bachelor's degree (BS/BA) desired.

• 5+ years of related e-commerce and/or product experience.

Work Environment and Company Culture

At blithequark, we offer a dynamic and inclusive work environment that fosters creativity, innovation, and collaboration. Our team is passionate about making a difference in the lives of millions, and we are committed to providing a workplace that is welcoming and supportive of all employees. We offer a range of benefits and perks, including:

Medical/Dental/Vision coverage

*

401(k) plan

*

Tuition reimbursement program

*

Paid Time Off and Holidays

(based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

*

Paid Caregiver Leave

* Additional sick leave beyond what state and local law require may be available but is unprotected *

Adoption Reimbursement

*

Disability Benefits

(short term and long term)

Life and Accidental Death Insurance

* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

*

Extensive employee wellness programs

* Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available) and blithequark phone

Compensation and Benefits

As a Lead Digital Customer Growth Strategist, you will earn a competitive salary between $143,800 - $215,100, depending on your experience, expertise, and education/training. In addition to your salary, you will be eligible for a range of benefits and perks, including those listed above.

How to Apply

If you are a motivated and experienced professional looking to drive digital customer growth and innovation at a global leader in communications and technology, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the role and submit your application. Apply Job!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and supportive of all employees, and we are proud to be a fair chance employer. We do not initiate a background check until an offer is made. Apply for this job