Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Are you passionate about technology and providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Service Desk Specialist/Live Chat Agent, providing critical assistance to keep the myColorado application running smoothly. About blithequark blithequark is a leading innovator in the technology industry, dedicated to delivering cutting-edge solutions that transform the way people live and work. Our team of experts is passionate about harnessing the power of technology to drive progress and improve lives. As a Service Desk Specialist/Live Chat Agent, you will be part of a collaborative and dynamic team that is shaping the future of technology. Job Summary We are seeking an experienced Service Desk Specialist/Live Chat Agent to provide Tier I support and customer assistance for our mobile application, myColorado. The ideal candidate will be passionate about technology, have excellent communication skills, and be able to troubleshoot and resolve issues in both iOS and Android operating systems. If you are a motivated and customer-focused individual who is eager to join a dynamic team, we encourage you to apply. Responsibilities As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include: * Providing Tier I support and customer assistance for the myColorado mobile application * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into the required tracking system * Collaborating with internal teams to resolve complex issues and improve customer satisfaction * Providing exceptional customer service through live chat and phone support * Staying up-to-date with the latest technology trends and developments to ensure expertise in mobile application support Minimum Qualifications To be considered for this role, you must meet one of the following minimum qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees Substitutions We recognize that experience and education can come in many forms. If you do not meet the minimum qualifications, you may still be considered if you have: * Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis * Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications * Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications Preferred Qualifications While not required, the following qualifications are highly desirable: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models Work Environment and Culture As a Service Desk Specialist/Live Chat Agent at blithequark, you will be part of a dynamic and collaborative team that is passionate about technology and customer service. Our work environment is fast-paced and ever-changing, with opportunities to learn and grow with the company. We offer a flexible and remote work arrangement, with a focus on work-life balance and employee well-being. Compensation and Benefits We offer a competitive compensation package, including: * A salary that reflects your experience and qualifications * Comprehensive benefits, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for professional growth and development * A dynamic and supportive work environment How to Apply If you are a motivated and customer-focused individual who is eager to join a dynamic team, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement. Contact Information If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! ```html

Join Our Team

At blithequark, we are passionate about technology and customer service. We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our dynamic team.

About the Role

This is a remote opportunity that requires the candidate to be a resident of the State of Colorado. The Service Desk Specialist/Live Chat Agent will provide critical assistance to keep the myColorado application running smoothly.

Responsibilities

• Providing Tier I support and customer assistance for the myColorado mobile application
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with internal teams to resolve complex issues and improve customer satisfaction
• Providing exceptional customer service through live chat and phone support
• Staying up-to-date with the latest technology trends and developments to ensure expertise in mobile application support

Minimum Qualifications

To be considered for this role, you must meet one of the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We recognize that experience and education can come in many forms. If you do not meet the minimum qualifications, you may still be considered if you have:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Work Environment and Culture

As a Service Desk Specialist/Live Chat Agent at blithequark, you will be part of a dynamic and collaborative team that is passionate about technology and customer service.

Compensation and Benefits

We offer a competitive compensation package, including:

• A salary that reflects your experience and qualifications
• Comprehensive benefits, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and supportive work environment

How to Apply

If you are a motivated and customer-focused individual who is eager to join a dynamic team, we encourage you to apply.

``` Apply for this job