Experienced Mandarin Speaking Customer Service Agent – Ticket/Gate Agent – Los Angeles International Airport (LAX)

Are you a highly motivated and customer-focused individual with excellent communication skills in both English and Mandarin? Do you have a passion for delivering exceptional service and ensuring a smooth travel experience for our customers? If so, we invite you to join our team at blithequark as a Ticket/Gate Agent in our Los Angeles International Airport (LAX) location. At blithequark, we are committed to providing our customers with an exceptional travel experience, and our Customer Service Agents play a critical role in making this happen. As a Ticket/Gate Agent, you will be the first point of contact for our customers, guiding and assisting them with the ticketing and baggage check-in process, as well as helping them with routing, trip planning, and gate boarding. About blithequark blithequark is a world-leading airline that operates a global network of flights, connecting people and cultures from around the world. Our brand is built on a foundation of care, integrity, resilience, and servant leadership, and we are committed to living these values every day in everything we do. At blithequark, our people are our success, and we are dedicated to providing our employees with a supportive and inclusive work environment that allows them to grow and thrive. Key Responsibilities As a Ticket/Gate Agent, you will be responsible for: * Greeting customers and guiding them through the ticketing and baggage check-in process * Using a computer to sell, print, and reissue tickets * Managing the check-in process, ensuring that customers have the proper travel documentation * Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts * Practicing safety-conscious behaviors in all operational processes and procedures * Using computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process * Operating jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors * Embracing a diverse set of people, thinking, and styles * Consistently prioritizing the safety and security of self, others, and personal data Requirements To be successful in this role, you will need to: * Be fluent in both English and Mandarin to better serve our customers * Possess a high school diploma, GED, or high school equivalency * Be at least 18 years of age and have authorization to work in the United States * Be proficient in English * Have strong verbal and written communication skills using appropriate grammar, tone, and pronunciation * Possess basic computer skills * Successfully pass a Customer Service Assessment * Frequently lift bags or items weighing up to and including 50 pounds * Occasionally lift bags or items weighing between 50 and 70 pounds * Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays * Pass a physical ability test (PAT) * Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal Preferred Qualifications * Previous ticketing experience is preferred * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and conflict resolution skills * Ability to work effectively in a team environment * Familiarity with airline operations and procedures Benefits and Perks At blithequark, we offer a comprehensive benefits package that includes: * Competitive salary, industry-leading profit-sharing program, and performance incentives * 401(k) with generous company contributions up to 9% * New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31) * In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period * 10 paid holidays per calendar year * Birthing parents are eligible for 12-weeks of paid maternity/parental leave * Non-birthing parents are eligible for 2-weeks of paid parental leave * Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life insurance benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Career development programs to achieve your long-term career goals * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Recognition rewards and awards through the platform Unstoppable Together * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare What We Offer At blithequark, we are committed to providing our employees with a supportive and inclusive work environment that allows them to grow and thrive. We offer a range of benefits and perks that include: * Competitive salary and benefits package * Opportunities for career growth and development * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance * Access to exclusive discounts and benefits * Opportunities to engage in community service and innovative projects How to Apply If you are a highly motivated and customer-focused individual with excellent communication skills in both English and Mandarin, we invite you to apply for this exciting opportunity to join our team at blithequark. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Why Join blithequark?

At blithequark, we are committed to providing our customers with an exceptional travel experience, and our Customer Service Agents play a critical role in making this happen. As a Ticket/Gate Agent, you will be the first point of contact for our customers, guiding and assisting them with the ticketing and baggage check-in process, as well as helping them with routing, trip planning, and gate boarding.

Our Culture

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. At blithequark, our people are our success, and we are dedicated to providing our employees with a supportive and inclusive work environment that allows them to grow and thrive.

Our Benefits

At blithequark, we offer a comprehensive benefits package that includes: * Competitive salary, industry-leading profit-sharing program, and performance incentives * 401(k) with generous company contributions up to 9% * New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31) * In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period * 10 paid holidays per calendar year * Birthing parents are eligible for 12-weeks of paid maternity/parental leave * Non-birthing parents are eligible for 2-weeks of paid parental leave * Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life insurance benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Career development programs to achieve your long-term career goals * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Recognition rewards and awards through the platform Unstoppable Together * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

How to Apply

If you are a highly motivated and customer-focused individual with excellent communication skills in both English and Mandarin, we invite you to apply for this exciting opportunity to join our team at blithequark. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Join our team at blithequark and be a part of delivering exceptional customer service and ensuring a smooth travel experience for our customers. Apply now and take the first step towards a rewarding career with us!

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