Senior Statistics Architect – Voice of the Customer Transformation and Innovation

Are you a data-driven professional with a passion for transforming customer experiences? Do you thrive in a collaborative environment where innovation and creativity are encouraged? Look no further! blithequark is seeking a highly skilled Senior Statistics Architect to join our team in Antigua and Barbuda. As a key member of our Customer Listening Team, you will play a critical role in shaping the future of customer experience at blithequark.

About blithequark

At blithequark, we believe that every individual has the power to make a difference. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. With over 5 million surveys received from clients each year across the consumer, business, and service provider sectors, our Customer Listening Team is responsible for delivering the Stop-To-Give Up Voice of the Customer technique. This technique involves the design and programming of customer experience surveys, including 40+ studies translated into over 10 languages and deployed in more than 20 countries.

The Role

As a Senior Statistics Architect, you will be responsible for assisting in the transformation and innovation of the Give Up-To-Stop Voice of the Customer method. Your primary duties will include:

• Collaborating with utility teams to outline, design, and capture business needs
• Growing knowledge of Voice of the Customer methods and leveraging them to outline and transform data within the Cornerstone Large Data Platform
• Designing and building robust data model architecture to aid in fulfilling statistical processing and standardized metric definitions
• Providing big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case levels
• Offering pointers to beautify competencies to drive efficiency in computing programs using massive data ecosystems
• Powering customer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools
• Proactively identifying and automating routine tasks to improve best and efficiency
• Position entails operating closely with companions from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease to quit technique

Requirements

To be successful in this role, you will need to possess the following skills and abilities:

• Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data pushed tasks for a span of no less than 3+ years
• Ability to collaborate actively with dating managers/product proprietors for expertise the functional requirements and converting them into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to the business groups
• Strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Strong attention to detail and ability to meet deadlines in a fast-paced environment

Benefits

As a Senior Statistics Architect at blithequark, you will enjoy a range of benefits, including:

• Competitive base salaries
• Bonus incentives
• Support for economic-well-being and retirement
• Flexible working model with hybrid, onsite, or digital preparations depending on position and business need
• Generous paid parental leave policies (depending on your location)
• Free access to international on-site online well-being facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling aid through our Wholesome Minds application
• Career development and education opportunities

Why Join blithequark?

At blithequark, we believe in the importance of work-life balance and offer a range of benefits to support your physical, mental, and financial well-being. Our company culture is built on the principles of collaboration, innovation, and customer-centricity, and we are committed to creating a workplace where every individual feels seen, heard, and valued. If you are a motivated and talented individual with a passion for data-driven innovation, we encourage you to apply for this exciting opportunity. Join our team and help shape the future of customer experience at blithequark. Apply Now! Apply for this job