Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark as a part-time Customer Experience Advisor, working remotely from Nashville. As a key member of our team, you will play a vital role in representing blithequark and providing unparalleled support to our customers.
About blithequark
At blithequark, we're on a mission to revolutionize the way people experience eyewear. Founded in 2010, we've been pioneering innovative ideas, designing stylish products, and developing cutting-edge technologies to make vision care more accessible and affordable. Our commitment to social responsibility is evident in our Buy a Pair, Give a Pair program, which has distributed over eight million pairs of glasses to those in need worldwide.
What You'll Do
As a Customer Experience Advisor, you will be the face of blithequark, delivering nothing-but-wonderful customer service through various channels, including email and live chat. Your primary responsibilities will include:
* Providing exceptional customer support, resolving issues, and exceeding customer expectations
* Learning and utilizing our internal management system to efficiently process sales orders and maintain customer relationships
* Collaborating with teammates, management, and other departments through internal communication software
* Identifying and implementing solutions to optimize the customer experience, ensuring every interaction is a positive one
Who You Are
We're seeking a self-starter with a passion for delivering exceptional customer experiences. Our ideal candidate is:
* A creative problem solver who thinks outside the box and continually seeks innovative solutions
* A sensitive and skilled communicator who can adapt their tone and style to suit various audiences
* Eager to learn new technology systems and procedures, with a willingness to adapt to changing circumstances
* Highly organized, with the ability to juggle multiple tasks and maintain attention to detail
* Proficient in navigating multiple tabs and windows, with a preference for keyboard shortcuts
* Able to work independently in a high-volume environment with limited supervision
* Excited to represent blithequark and facilitate meaningful customer interactions
Requirements
To be considered for this role, you must:
* Be available to attend a virtual two-week onboarding program via Google Meet video calls
* Have a quiet workspace with minimal noise, suitable for fulfilling your shifts
* Be able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
* Be available evenings and weekends, including during the holiday season
* Have a reliable high-speed internet connection with access to your router
* Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Extra Credit
While not required, experience in customer service and working from home are highly valued.
About Our Company Culture
At blithequark, we're committed to creating a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as valued members of our team. We believe in transparency, inclusivity, and equitable systems, and our annual Impact Report and Racial Equity Strategy outline our commitment to these values.
Compensation and Benefits
As a part-time Customer Experience Advisor, you will be compensated at $13.00 per hour. We offer a range of benefits, including:
* A comprehensive onboarding program to ensure your success
* Ongoing training and development opportunities to enhance your skills
* A dynamic and supportive work environment
* Opportunities for career growth and advancement
* A commitment to work-life balance and flexibility
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark.
Join Our Team Today!
At blithequark, we're committed to creating a workplace where all employees can thrive. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we invite you to apply for this exciting opportunity.
Why Work at blithequark?
- Opportunities for career growth and advancement
- A comprehensive onboarding program to ensure your success
- Ongoing training and development opportunities to enhance your skills
- A dynamic and supportive work environment
- A commitment to work-life balance and flexibility
What We're Looking For
We're seeking a self-starter with a passion for delivering exceptional customer experiences. Our ideal candidate is:
- A creative problem solver who thinks outside the box and continually seeks innovative solutions
- A sensitive and skilled communicator who can adapt their tone and style to suit various audiences
- Eager to learn new technology systems and procedures, with a willingness to adapt to changing circumstances
- Highly organized, with the ability to juggle multiple tasks and maintain attention to detail
- Proficient in navigating multiple tabs and windows, with a preference for keyboard shortcuts
- Able to work independently in a high-volume environment with limited supervision
- Excited to represent blithequark and facilitate meaningful customer interactions
Requirements
To be considered for this role, you must:
- Be available to attend a virtual two-week onboarding program via Google Meet video calls
- Have a quiet workspace with minimal noise, suitable for fulfilling your shifts
- Be able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
- Be available evenings and weekends, including during the holiday season
- Have a reliable high-speed internet connection with access to your router
- Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark.