Experienced Customer Support Representative – Public Benefit Programs Enrollment

Are you passionate about making a difference in people's lives? Do you have a compassionate and patient approach that can help individuals navigate complex public benefit programs? If so, we invite you to join blithequark as a Customer Support Representative, providing essential support to individuals enrolling in public benefit programs. At blithequark, we understand the importance of delivering exceptional customer experiences, and we're seeking a skilled and empathetic individual to join our team. As a Customer Support Representative, you'll have the unique opportunity to make a tangible impact on people's lives, ensuring they receive the assistance they need to access essential resources and services.

What You'll Be Doing

As a Customer Support Representative, you'll be responsible for:

• Answering inbound calls from individuals seeking assistance with public benefit programs enrollment
• Interacting with customers in a professional, empathetic, and compassionate manner, providing information in accordance with established policies, procedures, and privacy laws
• Assisting customers with program enrollment, routing them to the appropriate contacts via three-way calls to ensure a smooth call transfer
• Providing translation services for callers who don't speak English, as well as relay services for callers with speech or hearing impairments
• Placing outbound calls as needed to share time-sensitive information with customers
• Using multiple computer systems to access data and document information

About You

To succeed in this role, you'll need:

• At least one year of customer service experience, preferably in a health or human services setting
• Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner
• Great active listening skills, with the ability to understand and address customer concerns
• Strong attention to detail, with the ability to accurately document customer interactions and update records as needed
• Strong PC skills, including the ability to quickly learn new computer applications and navigate multiple systems
• A positive attitude, with a commitment to delivering exceptional customer experiences
• Empathy, patience, and professionalism, with the ability to remain calm and composed in high-pressure situations
• Strong multitasking skills and the ability to adapt to change in a fast-paced environment
• The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
• Good problem-solving and de-escalation skills, with the ability to resolve customer complaints and concerns in a timely and effective manner
• The ability to maintain confidentiality of sensitive information, with a commitment to upholding blithequark's confidentiality and data protection policies

Your Home Office Environment

To work as a Customer Support Representative, you'll need:

• A computer meeting the following criteria:

+ Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed

• Processors): 6

+ Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience

Where blithequark Contracts

blithequark contracts with people in 31 states, excluding AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Flexible Hours of Operation

As a Customer Support Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are:

• Monday, 8:00 AM to 5:00 PM ET
• Tuesday, 8:00 AM to 4:00 PM ET
• Wednesday, 8:00 AM to 01:00 PM ET
• Thursday and Friday, 8:00 AM to 11:00 AM ET

This opportunity is perfect for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments!

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour. Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive:

• One-on-one mentorship
• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, within the client's hours of operation
• The chance to achieve better work-life balance

You'll also be able to take advantage of blithequark Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the blithequark Marketplace platform. With the blithequark Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! Please note that blithequark is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. blithequark receives no compensation in any form from the Perks Program.

Why Join blithequark?

At blithequark, we're committed to delivering exceptional customer experiences and making a positive impact on people's lives. As a Customer Support Representative, you'll have the opportunity to join a dynamic and supportive team, working with a range of stakeholders to provide essential support to individuals enrolling in public benefit programs. If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we invite you to join blithequark as a Customer Support Representative. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply Job! Apply for this job