Experienced Customer Service Representative – Remote Health Insurance Enrollment Support

At blithequark, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our team, delivering exceptional customer experiences and helping individuals navigate the complexities of health insurance. With a strong commitment to innovation and customer satisfaction, we're seeking self-driven, dedicated, and customer-centric individuals to join our remote team.

About blithequark

blithequark is a leading provider of cloud-based enrollment tools, serving state-based exchanges, brokers, insurers, and consumers across the country. Our consumer-friendly interface and decision support tools empower millions of consumers to make informed health plan decisions. With a strong focus on innovation and customer satisfaction, we're committed to building a motivating and positive work environment, even in a remote setting.

Why Join blithequark?

As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits, including:

• Competitive hourly pay rates, with opportunities for performance-based incentives
• Flexible, remote work arrangements, allowing you to work from the comfort of your own home
• Collaborative and supportive team environment, with opportunities for growth and development
• Comprehensive benefits package, including 401K match, Individual Coverage HRA (ICHRA), and paid time off (PTO)
• Paid training and certification programs, to ensure your success in the role

Responsibilities

As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer experiences, providing technical support, and managing customer accounts. Your key responsibilities will include:

• Inbound and outbound calls, to provide customer support and resolve issues
• Delivering the highest level of customer service experience consistently, through creative problem-solving and effective communication
• Managing customer accounts, including application data entry and online chat inquiries
• Interpreting and following defined procedures and policies, to ensure compliance with regulated guidelines
• Flexibility and adaptability to changing projects and updates, with a focus on time and task management
• Extensive self-study, training, and testing, to ensure eligibility for certification and promotions

Requirements

To succeed as a Remote Customer Service Representative at blithequark, you'll need:

• 18 years of age or older
• Minimum internet speed of 35 mb/s
• Dedicated, private, and secure workspace
• Personal laptop or desktop computer required for the training period
• Commitment to full attendance during the 3-week training period
• Completion of a background check and health screening
• Cable/Fiber Broadband Internet with a hard-wired Ethernet connection is required
• NOT compatible: Mobile Internet Service Providers and Satellite

Qualifications

To excel in this role, you'll need:

• Moderate to advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Preferred Experience

While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be an asset. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also highly valued.

What We Offer

As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits, including:

• Paid training and certification programs
• Full-time, seasonal temp-to-permanent roles
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

How to Apply

If you're a motivated, customer-centric individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. To learn more and submit your application, please visit our website at [insert link]. Apply for this job