Experienced Remote Customer Service Fraud Specialist – Payment Technology and Security

At blithequark, we're revolutionizing the way people move money between buyers and sellers using our cutting-edge payments solutions for credit, debit, prepaid, and merchant services. Our global team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders achieve success and grow with confidence. We're passionate about delivering best-in-class payment technology and software solutions that make a real difference in people's lives. Join Our Dynamic Team and Shape the Future of Payments We're seeking an experienced Remote Customer Service Fraud Specialist to join our team and play a critical role in preventing and detecting fraudulent activity. As a key member of our team, you'll be responsible for responding to account inquiries, identifying and preventing fraudulent credit card activity, and building knowledge and skills in payment technology and security. What Part Will You Play? As a Remote Customer Service Fraud Specialist, you'll be responsible for: * Responding to 25 or more account inquiries per hour, providing merchants and cardholders with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. * Assisting with the completion of lost/stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity. * Building credit card replacement orders and completing shipping materials. * Building knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts. What We're Looking For in This Role We're looking for a highly motivated and detail-oriented individual with excellent communication and problem-solving skills. If you're passionate about payment technology and security, and enjoy working in a fast-paced environment, we'd love to hear from you. Minimum Qualifications * High School Diploma or Equivalent * A minimum of at least six months of contact center or work from home contact center experience in the last 18 months. * The pay for this role is $15.00 per hour. This is an entry-level role, and the pay is non-negotiable. * Once you apply, you'll complete an on-demand digital interview. The recruiter will review and then reach out to you for any potential next steps. * You must be flexible and open to a work schedule that includes mid-shift to late shifts, including working weekends as part of your weekly schedule. * This role requires you to be on camera at all times. * This role is not bonus eligible. * This is a US-based role only. Preferred Qualifications * 12 months of contact center or work from contact center experience in the last 18 months. * Banking customer service experience. Our Desired Skills and Capabilities * Skills/Knowledge: Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. * Job Complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making. * Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision. What We Offer At blithequark, we offer a comprehensive benefits package to all our team members, including: * Medical, dental, and vision care * EAP programs * Paid time off * Recognition programs * Retirement and investment options * Charitable gift matching programs * Worldwide days of service Why Join Our Team? We're a dynamic and innovative company that's passionate about delivering best-in-class payment technology and software solutions. We offer a collaborative and supportive work environment, with opportunities for career growth and development. If you're passionate about payment technology and security, and enjoy working in a fast-paced environment, we'd love to hear from you. How to Apply If you're interested in joining our team, please apply through our website. We can't wait to hear from you!

Benefits

At blithequark, we offer a comprehensive benefits package to all our team members, including:

• Medical, dental, and vision care
• EAP programs
• Paid time off
• Recognition programs
• Retirement and investment options
• Charitable gift matching programs
• Worldwide days of service

Why Join Our Team?

We're a dynamic and innovative company that's passionate about delivering best-in-class payment technology and software solutions. We offer a collaborative and supportive work environment, with opportunities for career growth and development. If you're passionate about payment technology and security, and enjoy working in a fast-paced environment, we'd love to hear from you.

How to Apply

If you're interested in joining our team, please apply through our website. We can't wait to hear from you!

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