Customer Service Representative - Luxury Retail – Remote USA at blithequark
Are you ready to ignite your career and bring humanity to business? Do you have a passion for exquisite, personalized service and a flair for high fashion? As a Customer Service Representative - Luxury Retail working remotely for blithequark, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences for an iconic global luxury retail brand.
About blithequark
At blithequark, we're committed to making customers happy. That's all we do. Since our inception, we've helped companies build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Our Culture
Our employees have spoken, and we're proud to say that our purpose, team, and company culture are amazing. We're a Great Place to Work certified company in the United States, and we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
What You'll Be Doing
As a Customer Service Representative - Luxury Retail, you'll be the spark that brightens days for our customers. You'll support customers of an iconic global luxury retail brand, making use of your fashion sense and appreciation for exceptional service to help them shop, resolve questions about their orders, and resolve issues with white glove treatment. Your typical day will involve:
- Answering incoming communications from customers
- Conducting research to provide answers for customers to resolve their issues
- Making recommendations of products or services to close sales
What You Bring to the Role
To succeed in this role, you'll need:
- An appreciation for high fashion brands and haute couture
- 1 year or more of customer service experience
- 1 year or more post-secondary education OR 2 years equivalent work experience
- The ability to recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible alternative)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
As a member of our team, you can expect:
- Support for your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage starting at $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit [www.hellottecbenefits.com](http://www.hellottecbenefits.com) for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our blithequark community is here for you as one dynamic, global family.
You'll Report to Team Lead
You'll contribute to the success of the customer experience and the overall success of the team.
About the Team
Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
How to Apply
If you're ready to ignite your career and bring humanity to business, apply now! Visit [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/) to register as a candidate and take the first step towards joining our dynamic team at blithequark.
Equal Opportunity Employer
blithequark is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job