Experienced Healthcare Patient Customer Service Representative – Delivering Exceptional Patient Experience in Revenue Cycle Management

At blithequark, we're revolutionizing the world of Revenue Cycle Management by providing reliable, customer service-based solutions that foster a culture of excellence and trust among clients and employees. As a leader in the industry, we've come a long way since our inception in 2008, evolving from a medical billing company to an integrated data-driven RCM solution for laboratories, urgent care, physicians, therapists, and other healthcare-related professionals. Our commitment to excellence has earned us an exceptional client satisfaction history, managing over $1 billion of claims, a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate. We're growing rapidly, and we're looking for the right candidate to join our team as a Healthcare Patient Customer Service Representative.

About the Role

As a Healthcare Patient Customer Service Representative at blithequark, you'll play a vital role in delivering exceptional patient experience by providing top-notch customer service, managing patient refunds, processing patient payments, and answering patient calls regarding EOBs and research balances. Your primary responsibilities will include:

• Answering patient calls regarding EOBs and research balances
• Managing patient refunds
• Processing patient payments
• Providing a positive customer service experience to clients, guests, and patients
• Demonstrating extensive attention to detail, organization, and multi-tasking skills
• Consistently meeting or exceeding performance metrics and quality standards

Requirements

To succeed in this role, you'll need:

• A minimum of one year of experience in medical billing and collections
• Current knowledge of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare
• A thorough understanding of EOBs and the ability to effectively communicate by phone and in writing with patients
• Consistently demonstrate extensive attention to detail, organization, and multi-tasking skills
• Ability to provide a positive customer service experience to clients, guests, and patients
• Self-motivated, multitasking, and a team player

Essential Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• Minimum of one year of experience in medical billing and collections
• Current knowledge of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare
• Thorough understanding of EOBs and the ability to effectively communicate by phone and in writing with patients
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong analytical and problem-solving skills

Preferred Qualifications

* Experience working in a healthcare setting or revenue cycle management company

• Knowledge of medical billing software and systems
• Certification in medical billing or a related field (e.g., CPC, CMC)
• Bilingual or multilingual skills

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize tasks effectively
• Self-motivated and proactive approach to problem-solving
• Strong customer service skills and ability to provide a positive experience to clients, guests, and patients

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to investing in our staff and providing opportunities for career growth and development. As a Healthcare Patient Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for advancement and career growth within the company
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture

We're proud of our positive and fun working environment at blithequark. Our company culture is built on a foundation of trust, respect, and open communication. We value our staff members and strive to create a work environment that's engaging, supportive, and rewarding. As a Healthcare Patient Customer Service Representative, you'll have the opportunity to work in a remote setting, with a flexible schedule that includes:

• Monday - Friday (no weekends)
• Remote work arrangement
• Flexible schedule to meet the needs of our clients and patients

Compensation, Perks, and Benefits

We're committed to providing our staff members with a competitive compensation package, including:

• Competitive wage and salary
• Paid time off (PTO)
• Health Insurance
• Dental Insurance
• Life Insurance
• Employee recognition plan

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional patient experience, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or documentation. We're looking forward to hearing from you and exploring how you can contribute to our team's success at blithequark. Apply Job! Apply for this job