Lead Client Support (Government) 2 Locations
Job Description: This is a customer facing position, no office requirement. AT&T Public Sector Mobility is a trusted provider of Mobility Servies to State & Local, & Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. ATT has an opening for a Lead Client Support to serve as contact and reference point for channel support for complex systems and products, resolving intricate client issues and providing expertise on both standard and customizable product features to ensure exceptional customer satisfaction and long-term relationships. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
- Customer Advocacy and Support: Act as a customer advocate, providing prompt support to address client needs and issues.
- Order and Billing Management: Manage orders, billing processes, and develop operations; collaborate with systems teams for process improvements.
- Implementation and Coordination: Coordinate implementation processes and manage pre-sales and post-sales activities.
- Data Integrity and Customer Satisfaction: Maintain data integrity, manage customer data accurately, build strong relationships, and ensure customer satisfaction.
- Contract Compliance and Training: Review contract documents for compliance, coordinate supplier orders, and provide post-cutover training and product design/redesign.
Required Qualifications: •Mastered the use of key tools associated with job function •Ability to support remote and onsite deployment work •Owns key projects end-to-end and demonstrates creative problem-solving skills •Leader in Digital Advocacy Efforts •Strong Project & Contract Management Skills •Independently owns escalations without manager’s involvement. •Leveraged as peer resource demonstrating subject matter expertise in multiple areas of job-related functions •Proactively identifies opportunity for sellers Desired Qualifications:
- Bachelor’s degree (BS/BA) desired.
- 5+ years of related experience.
- Certification is required in some areas.
Our Lead Client Supports earn between: $84,900 - $127300 (Tallahassee) $94,300 - $141,500 (Jacksonville) Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours: 40 Time Type: Regular Location: Tallahassee, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Apply tot his job Apply To this Job