[Remote] CSR Call Center - Medicaid Member Support
Note: The job is a remote job and is open to candidates in USA. Conduent is a company that provides customer service solutions, and they are seeking a Customer Service Representative (CSR) for their KanCare Contact Center. The role involves providing quality customer service by answering questions about Medicaid programs, documenting information, and maintaining knowledge of relevant regulations and policies.
Responsibilities
- Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
- Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
- Responds to calls courteously, accurately, and concisely
- Provides a high-quality customer service and focuses on the accuracy of information provided
- Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
- Use standard technology: telephones, e-mail, and web browsers
- Maintain with up-to-date knowledge of regulations, policies, and guidelines
- Complete all assigned training as necessary
Skills
- High School diploma or GED equivalent; post-secondary education preferred
- Minimum of six (6) months’ experience in customer service
- Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
- Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
- Responds to calls courteously, accurately, and concisely
- Provides a high-quality customer service and focuses on the accuracy of information provided
- Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
- Use standard technology: telephones, e-mail, and web browsers
- Maintain with up-to-date knowledge of regulations, policies, and guidelines
- Complete all assigned training as necessary
- Must have Internet speeds of 10mpbs upload -50mpbs download
- Equipment will be provided - must have dedicated workspace free of interruptions
- Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
- Knowledge of Medicaid and managed care programs
- Bilingual Spanish/English with the ability to speak and read both languages fluently
- Strong computer skills with the ability to maneuver in complex software systems
- MS Office, Outlook, and Internet usage experience
- Active listening skills
- Customer orientated
- Ability to adapt/respond to different types of characters
- Able to multi-task, prioritize, and manage time effectively
- Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
- Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately
- Willingness to work part of a team
- Maintain the integrity and confidentiality of all records and communications
- All other duties as assigned.
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Company Overview
- Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://www.conduent.com/.
Company H1B Sponsorship
- Conduent has a track record of offering H1B sponsorships, with 8 in 2025, 14 in 2024, 10 in 2023, 12 in 2022, 8 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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