Experienced Customer Experience Associate – Remote Opportunity to Revolutionize Healthy Aging

At blithequark, we're on a mission to empower every aging adult to live their best life through personalized, evidence-based exercise programs. As a leading healthy aging platform, we're committed to delivering engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. With the support of leading investors, including Rethink Impact, Andreessen Horowitz, Khosla Ventures, GingerBread Capital, Primetime Partners, and Maveron, we're poised to make a lasting impact in the lives of millions. We're now seeking a highly motivated and empathetic Customer Experience Associate to join our Member Experience Team. As a key member of our team, you'll play a vital role in conducting high-volume outreach to new and existing members, leading to increased enrollment and program completion rates. If you're passionate about healthy aging, have excellent communication skills, and are eager to make a difference, we encourage you to apply for this exciting remote opportunity.

About the Role:

As a Customer Experience Associate, you'll be responsible for conducting daily outreach via phone, text, and email to engage with new and existing members. Your primary goal will be to enroll 25% or more of all connected leads and ensure that 25% or more of all connected members take a class within one week of an engagement outreach. You'll also be expected to maintain a customer satisfaction score of 92% or higher.

Key Responsibilities:

* Actively conduct outreach via phone, text, and email daily to engage with new and existing members

• Successfully complete over 100 outbound calls per day
• Enroll 25% or more of all connected leads
• Ensure that 25% or more of all connected members take a class within one week of an engagement outreach
• Maintain a customer satisfaction score of 92% or higher

Essential Skills and Qualifications:

* 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach

• Effective communication: Empathetic and active listener for our future and existing members. You should be able to showcase the ability to effectively communicate the value proposition of blithequark's technology product and program
• Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and Zendesk)
• Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. You should be able to "connect the dots" so previous experiences can be applied in new contexts

Preferred Qualifications:

* Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member-facing role within a digital health startup)

• We know people from historically underrepresented communities are less likely to apply if they don't meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges, and will help us build a best-in-class company that will change what it means to age.

What You'll Get:

* Competitive hourly rate between $20.00-$22.00/hour

• Annual bonus opportunity
• Opportunity to work with a leading healthy aging platform that's making a real difference in people's lives
• Collaborative and inclusive work environment that values diversity and promotes growth
• Flexible remote work arrangement
• Opportunities for professional growth and development

About Our Culture:

At blithequark, we believe that our people are indispensable to achieving our mission. We're committed to building an inclusive environment that enables everyone to do their best work. We deliberately hire people from all walks of life, including but not limited to, race, gender identity, sexual orientation, and disability status. If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you.

How to Apply:

If you're passionate about healthy aging and have the skills and qualifications we're looking for, please submit your application through our website. We can't wait to hear from you and explore how you can join our team and help us revolutionize the way people age. Apply Now: [Insert link to application portal] Join our team and be part of something amazing! Apply for this job