Experienced Manager of Customer Experience Strategy – Remote Opportunity at blithequark
Are you a strategic thinker with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Manager of Customer Experience Strategy, where you'll play a key role in shaping the future of retail and ecommerce.
About blithequark
As the world's #1 home improvement retailer, blithequark is a leader in the industry, with over $150B in annual sales. Our interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in retail.
The Customer Experience Strategy Team
Our Customer Experience Strategy team is responsible for developing and executing blithequark's overall interconnected and business strategy. This includes identifying top opportunities based on market dynamics, developing efforts to address those opportunities, and ensuring adequate internal resourcing while building external relationships to support those efforts. As a key member of this team, you'll lead discrete strategic projects or workstreams, serve as a thought-partner throughout the online organization, and guide the work of Analysts/Sr. Analysts.
Key Responsibilities
As an Experienced Manager of Customer Experience Strategy, you'll be responsible for:
* 10% Competitive and Market Intelligence: Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
* 20% Planning Process: Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
* 70% Strategic Projects: Drive one or more interconnected strategy and operational execution workstreams.
Direct Manager/Direct Reports
This position typically reports to the Sr. Manager or Director and has 0 Direct Reports.
Travel Requirements
Typically requires overnight travel 5% to 20% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
* Must be at least 18 years old
* Must be legally permitted to work in the United States
Preferred Qualifications
* Previous work experience in either world-class retail/e-commerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail/e-commerce businesses
* MBA/Master's degree
* Minimum of 4+ years of relevant work experience
* Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving
* Strong presentation skills and ability to communicate effectively with senior leadership
* Strong interpersonal skills
* Ability to lead and manage cross-functionally
* High degree of drive and personal ownership
* Comfort with framing and addressing ambiguous challenges
* High degree of confidentiality and professionalism
Minimum Education
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education
* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience
* 4
Preferred Years of Work Experience
* 4
Minimum Leadership Experience
* None
Preferred Leadership Experience
* None
Certifications
* None
Competencies
* Decision Quality
* Collaborates
* Drives Engagement
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
What We Offer
As a member of our team, you'll enjoy a range of benefits, including:
* Competitive salary and bonus structure
* Comprehensive health, dental, and vision insurance
* 401(k) matching program
* Flexible work arrangements, including remote work options
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
How to Apply
If you're a motivated and strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Join the blithequark Team Today!
At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. We believe that our differences are what make us stronger, and we're dedicated to fostering a culture of respect, empathy, and understanding.
Why Work at blithequark?
- We're a leader in the retail industry, with a strong focus on innovation and customer satisfaction.
- We offer a range of benefits, including competitive salary and bonus structure, comprehensive health insurance, and flexible work arrangements.
- We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees.
- We offer opportunities for professional growth and development, including training and education programs.
- We're a dynamic and collaborative work environment, with a team of talented and motivated individuals.
What We're Looking For
We're seeking a highly motivated and strategic thinker with a passion for delivering exceptional customer experiences. The ideal candidate will have:
- Previous work experience in either world-class retail/e-commerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail/e-commerce businesses.
- Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
- Strong presentation skills and ability to communicate effectively with senior leadership.
- Strong interpersonal skills and ability to lead and manage cross-functionally.
- High degree of drive and personal ownership, with comfort with framing and addressing ambiguous challenges.
How to Apply
If you're a motivated and strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
We can't wait to hear from you!
Apply Now! Apply for this job