Experienced Patient Care Coordinator – After Hours Call Center (Remote)

Are you passionate about delivering exceptional patient care and making a meaningful impact in the lives of individuals with medical needs? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. As a Patient Care Coordinator, you will play a vital role in ensuring that our patients receive the highest level of care and support. You will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you possess excellent communication skills, a strong customer service background, and a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we pride ourselves on providing high-quality medical products, services, and outstanding customer care.

Job Information

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Pay:

$16 per hour, with a Quarterly Bonus opportunity

Work Schedule:

100% Remote Work from Home, five days a week, including every Saturday and Sunday, and three evening shifts during weekdays starting at or after 4:00pm Central time

Location:

Must live in the US and live within 60 miles of any blithequark Location

Benefits:

+ 401k + Medical, Dental, and Vision + Life Insurance and Disability + Generous Paid Time Off and Paid Holidays + Employee Discount Program + Employee Recognition Program + Bonus and Incentive Opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position)

Essential Duties and Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through the On-line Pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

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Employment Requirements:

+ Background investigation (company-wide) + Drug screen (when applicable for the position) + Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience:

+ High school diploma or GED equivalent + Experience in the medical field and administrative record management + Strong customer service background

Skills, Knowledge, and Abilities:

+ Effectively communicate in English; both oral and written + Helpful, knowledgeable, and polite while maintaining a positive attitude + Interpret a variety of communications (verbal, non-verbal, written, listening, and visual) + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-task along with attention to detail + Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division + Self-motivation, organized, time-management, and deductive problem-solving skills + Work independently and as part of a team

Physical Demands

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications; Word and Excel
• Office equipment; fax machine, copier, printer, phone, and computer/tablet
• Understanding use of all applicable home medical equipment and supplies

Why Join blithequark?

At blithequark, we value our employees and offer a range of benefits and opportunities for growth and development. As a Patient Care Coordinator, you will have the chance to:

• Make a meaningful impact in the lives of patients with medical needs
• Work in a dynamic, fast-paced environment with a team of dedicated professionals
• Develop your skills and knowledge in patient care and customer service
• Enjoy a range of benefits, including 401k, medical, dental, and vision insurance, life insurance, and disability benefits
• Participate in our Employee Discount Program and Employee Recognition Program
• Take advantage of bonus and incentive opportunities
• Work from home in a remote setting, with the flexibility to manage your schedule and work-life balance

How to Apply

If you are passionate about delivering exceptional patient care and making a meaningful impact in the lives of individuals with medical needs, we encourage you to apply for this exciting opportunity. Please submit your resume today, and our hiring manager will review your application and contact you if you have related experience to the applied position.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees. Apply for this job