Experienced Bilingual Customer Engagement Representative – Hybrid Role at blithequark
Are you passionate about delivering exceptional customer experiences and passionate about the powersports industry? Do you have a flair for communication and problem-solving? If yes, we invite you to join blithequark, a leading innovator in recreational purchases, as a Bilingual Customer Engagement Representative. In this exciting hybrid role, you will play a pivotal part in shaping the customer journey, ensuring seamless interactions, and fostering long-term relationships with our valued customers.
About blithequark
blithequark is revolutionizing the way people engage with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. Our mission is to inspire enthusiasts with our editorial brands, instantly prequalify consumers for financing online, route customers to dealerships for an easy closing, and support customers throughout their loan with superior loan servicing. With a strong presence in the industry, we're a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.
Join Our Team
We're seeking a highly motivated and customer-centric Bilingual Customer Engagement Representative to join our Roadrunner's Servicing Center in Irving, Texas. As a key member of our team, you will be responsible for handling an average of 80 inbound and outbound calls per day, processing phone payments, conducting outbound customer interview calls, communicating and resolving customer issues via online chat channels, and resolving common customer concerns regarding their powersports loan. Your exceptional communication skills, problem-solving abilities, and passion for delivering outstanding customer experiences will make you an invaluable asset to our organization.
Key Responsibilities:
* Handle an average of 80 inbound and outbound calls per day
- Process phone payments
- Conduct outbound customer interview calls
- Communicate and resolve customer issues via online chat channels
- Resolve common customer concerns regarding their powersports loan
- Meet monthly productivity and quality goals
- Comply with all federal and state-specific laws that regulate collections and servicing activities
Requirements:
* High School Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus
- Requires a minimum of 2 years related customer service experience in a fast-paced environment
- Working knowledge of Word and Excel
- Able to master use of web-based system of record (LoanPro) – Training Provided
- Strong communication skills both verbally and written as roles are a combination phone and communicating through chat. Bi-Lingual English/Spanish a plus
- Excellent “people” skills and a strong customer service attitude and able to demonstrate problem-solving ability
- Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual
Benefits:
* Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match)
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Gympass Wellness Benefit
Why Join blithequark?
At blithequark, we're committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package. If you're passionate about delivering exceptional customer experiences and passionate about the powersports industry, we invite you to join our team and be a part of shaping the future of recreational purchases.
How to Apply:
If you're ready to take your customer engagement skills to the next level and join a leading innovator in the powersports industry, please submit your application through our website. We can't wait to hear from you! Apply Now!
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Apply for this job