Experienced Chat Support Associate – Veterinary Community Support and Platform Enhancement

Are you passionate about delivering exceptional customer experiences and passionate about the animal health industry? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams to drive innovation? If so, we invite you to join our dynamic team at blithequark, a leading eCommerce and mobile platform for veterinary professionals. As a Chat Support Associate, you will play a pivotal role in supporting our vibrant community of veterinary professionals, ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.

About blithequark

blithequark is revolutionizing the $50B+ animal health industry by empowering veterinary professionals to compare and buy from all their vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. As a growing team on a mission to modernize the industry, we're committed to creating a diverse and inclusive workplace where talented individuals can thrive.

The Role

As a Chat Support Associate, you will be responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. You will work collaboratively with our support team to provide an excellent experience for our users through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.

Key Responsibilities

* Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

You Should Have

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

Benefits (Full Time Roles)

* 100% remote within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Why Join blithequark?

* Be part of a growing team on a mission to modernize the animal health industry

• Collaborate with cross-functional teams to drive innovation and excellence
• Enjoy a dynamic and inclusive work environment that values diversity and inclusion
• Develop your skills and expertise in a fast-paced and supportive environment
• Take advantage of our comprehensive benefits package and perks

Equal Opportunity Employer

blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Apply Now

If you're passionate about delivering exceptional customer experiences and passionate about the animal health industry, we invite you to apply for this exciting opportunity. Please submit your application through our official careers page or by clicking the link below. Apply Job! Apply for this job