Experienced Customer Support Associate – Veterinary Community Engagement and Platform Support
Join our dynamic team at blithequark, a cutting-edge eCommerce and mobile platform revolutionizing the $50B+ animal health industry. As a key member of our growing support team, you will play a pivotal role in delivering exceptional experiences to our vibrant community of veterinary professionals, empowering them to focus on what matters most – providing top-notch care to their patients.
About blithequark
blithequark is a Y Combinator and venture-backed growth stage company, backed by notable investors in Silicon Valley and NYC. Our mission is to modernize the animal health industry by providing a seamless and efficient platform for veterinary organizations to source the supplies they need. With over 17,000 veterinary hospitals and tens of thousands of veterinarians relying on our platform, we're committed to delivering an unparalleled level of service and support to our community.
The Role
As an Experienced Customer Support Associate, you will be the primary point of contact for our users, providing timely and effective support through live chats, phone calls, emails, internal discussion boards, and platform demos. Your expertise will be invaluable in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
Key Responsibilities
* Respond to user inquiries via live chat, email, and phone in a timely and professional manner
- Troubleshoot issues quickly and provide clear explanations of scenarios and solutions
- Manage various daily and weekly admin responsibilities, including proactive account management, item issue reports, item reviews, credit approvals, and more
- Collaborate with cross-functional teams to provide insights on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Contribute to the continuous development and expansion of processes to streamline support workflows
You Should Have
* At least 1 year of relevant customer-facing work experience
- A 2-Year Associate Degree or 4-Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support is a plus, but not required
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage multiple concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality, with excellent collaboration skills
- Tech/start-up work experience is a plus, but not required
What We Offer
* 100% remote work within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join blithequark?
* Be part of a dynamic and growing team that's transforming the animal health industry
- Collaborate with a talented and passionate team of professionals who are dedicated to delivering exceptional experiences
- Enjoy a flexible and remote work environment that allows you to balance your work and personal life
- Develop your skills and expertise in a fast-paced and ever-evolving industry
- Contribute to the development of a platform that's making a real difference in the lives of animals and their owners
Equal Opportunity Employer
blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
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