Senior Director II, Customer Strategic Insights – Drive Business Growth and Industry Leadership at blithequark

Are you a seasoned leader with a passion for driving business growth and industry leadership? Do you have a knack for strategic thinking, people leadership, and customer relationship management? If so, we invite you to join blithequark as our Senior Director II, Customer Strategic Insights. In this role, you will lead a world-class organization that provides agile thought leadership, strategic utilization of leading-edge analytics resources, and forward-looking insights acumen that drives growth, while elevating blithequark's Foodservice and On-Premise industry leadership.

About blithequark

blithequark is a leading company in the Foodservice and On-Premise industry, dedicated to delivering innovative solutions that meet the evolving needs of our customers. With a strong commitment to customer satisfaction, we strive to create a culture of excellence, collaboration, and continuous learning. Our team is passionate about driving business growth, and we are seeking a talented leader to join our ranks.

Position Responsibilities

As our Senior Director II, Customer Strategic Insights, you will be responsible for leading a high-performing team to define and steward industry, customer/consumer, and competitive insights that accelerate revenue and volume growth and enable success for the future (tied to our 2035 vision). This role will actively touch current and future customer relationships for blithequark, grounded in consumer insights, by providing thought leadership, strategic storytelling, and unlocking new opportunities through insights innovations, best practices, and partnerships. Specific responsibilities include:

• Sets strategy, prioritizes resources, and deploys talent to ensure development of best-in-class and ground-breaking insights that shape business direction.
• Provide people leadership that drives engagement and ensures success of a team of six seasoned FSOP Insights Directors. Provide team with vision, coaching, development, and definition on how work is deployed with key stakeholders.
• Partner across FSOP Sales, Marketing, Business Planning, Industry, and CVG (Customer Value & Growth) leadership teams to define top opportunities to address through a robust analytics and testing agenda.
• Continuously navigate and survey the competitive environment to ensure keen awareness of marketplace opportunities and risks. Leverage external marketplace intelligence to inform business planning, enhance customer conversations, and set proactive direction to capture opportunities.
• Collaborate across the blithequark global network to ensure optimal use of resources, knowledge sharing, extraction of applicable learning, and expansion of the insights capabilities of the FSOP organization.
• Sets strategic guidance on critical insights and storytelling required to win business renewals and customers (Code 5/10s) that drive growth for the blithequark system.
• Identifies and deploys latest technologies, partnerships, and innovative approaches to ensure fast-paced and agile insights development.

KEY FOCUS AREAS

* Strategic Thinking and Strategy Development: Define and set the agenda for critical insights and marketplace intelligence needs of the organization. Partner in the development of annual business plan; drive FSOP strategy and opportunities; ensure plan has a relevant FSOP strategy to win in the marketplace. Drive awareness of, and connectivity to, consumer and marketplace trends to enable thought leadership against the blithequark Value Bundle.

• Relationship Management: Act as a network partner to ensure connectivity with other insights organizations, leading the way for knowledge sharing and application of growth-driving intelligence for FSOP customer partners. Build strong team-oriented relationships with other key internal business units and/or global partners that result in greater opportunities for the FSOP business.
• People Leadership & Development: Recruit and retain a high-performance team, and serve as an advocate for future career opportunities and personal growth/development. Set the agenda for training and capability building of the organization to enable deeper thought leadership in our customer relationships.

Education

* Minimum Required: Bachelor's Degree

• Preferred: MBA or other graduate degree

EXPERIENCE

* Minimum Required: + 10+ Years in CPG Industry + Senior level experience within the consumer goods/beverages industry + Innovative and collaborative mindset, comfortable with disruption and able to pivot with business changes + People leadership/management – specifically, experience leading leaders of others + Customer experience in the Foodservice or CPG industry or adjacent businesses (i.e., digital, supplier, bottler, etc.) + Demonstrated success in leading geographically dispersed team + Experience across multiple disciplines beyond FSOP management (Human Insights, Revenue Growth Management, etc.)

• Preferred:

+ Experience working with data sources and data providers, as well as internal tools, dashboards, and data sources + Strong analytical and problem-solving skills + Experience with business planning and general management mindset/holistic view of the business

SKILLS & ATTRIBUTES DESIRED

* Strategic thinker with holistic understanding of the consumer/customer landscape and clear application of pulling specific levers to build best-in-class thinking (drive insights to action)

• Advanced analytical capability and critical thinking to probe, assess, and advise on meaningful solutions
• Business planning experience and general management mindset/holistic view of the business
• Risk taking and unafraid to disrupt the status quo, think differently, and drive new ways of working
• Capabilities with customer-specific data sources and data providers, as well as internal tools, dashboards, and data sources
• Drives organizational performance, efficiency, and effectiveness

Travel

* 25-35% travel required

Location

* Virtual (Between East Coast and Central part of the US) with preference for Atlanta-based

Pay Range

* $224,100 - $257,600

Base Pay Offered

* May vary depending on geography, job-related knowledge, skills, and experience

• A full range of medical, financial, and/or other benefits, dependent on the position, is offered

Annual Incentive Reference Value Percentage

* 50

Annual Incentive Reference Value

* A market-based competitive value for your role, indicating performance at target If you are a motivated and results-driven leader with a passion for driving business growth and industry leadership, we encourage you to apply for this exciting opportunity. Join our team at blithequark and be part of a dynamic organization that is shaping the future of the Foodservice and On-Premise industry. Apply Job! Apply for this job