[Remote] Bilingual (Spanish) Scheduler, Valuations

Note: The job is a remote job and is open to candidates in USA. ServiceLink, the leader in the mortgage industry, is seeking a Bilingual Scheduler to enhance customer value through exceptional service. The role involves reviewing appraisal orders, coordinating appointments, and meeting production goals while providing outstanding customer support.

Responsibilities

• Review and assess appraisal order needs
• Perform call center responsibilities, such as making and taking high volume phone calls to and from access contacts such consumers, realtors and property managers
• Coordinate scheduling appraisal appointments within ServiceLink’s operating system, and engaging real estate appraisers as needed
• Meet and exceed daily production goals and quality requirements
• Support all operational teams
• Exceptional customer service skills
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
• Excellent verbal and written communication skills.
• Assess order requirements, client and vendor needs
• Ensure company’s performance commitment to client(s) is met by monitoring and prioritizing work-in-progress
• Follow escalation processes as directed
• Confirm appointment completion via phone and/or email with appraisers and access contacts
• Troubleshoot through complex engagements and provide feedback to appropriate parties
• Communicate process expectations via phone and email with access contacts and vendors
• Monitor team email folder
• Adhere to all company policies and procedures
• Meet minimum production goals and quality requirements
• Be proficient in ServiceLink operating systems and internal search engines
• Perform all other duties as assigned
• Detail oriented, efficient and organized
• Exceptional customer service skills
• Some proficiency in Microsoft Outlook and Excel
• Ability and willingness to work a flexible schedule, to include overtime, evenings, and/or weekends as needed

Skills

• Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
• Position requires fluent speaking and understanding of Spanish.
• Exceptional customer service skills.
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
• Excellent verbal and written communication skills.
• Assess order requirements, client and vendor needs.
• Ensure company’s performance commitment to client(s) is met by monitoring and prioritizing work-in-progress.
• Follow escalation processes as directed.
• Confirm appointment completion via phone and/or email with appraisers and access contacts.
• Troubleshoot through complex engagements and provide feedback to appropriate parties.
• Communicate process expectations via phone and email with access contacts and vendors.
• Monitor team email folder.
• Adhere to all company policies and procedures.
• Meet minimum production goals and quality requirements.
• Be proficient in ServiceLink operating systems and internal search engines.
• Perform all other duties as assigned.
• High School diploma or equivalent preferred.
• Detail oriented, efficient and organized.
• Some proficiency in Microsoft Outlook and Excel.
• Ability and willingness to work a flexible schedule, to include overtime, evenings, and/or weekends as needed.

Company Overview

• ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial. It was founded in 1967, and is headquartered in Coraopolis, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.svclnk.com.

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