Experienced Patient Care Customer Service Representative - Work From Home Evenings & Weekends

About Rotech Healthcare Inc.

At Rotech Healthcare Inc., we are dedicated to providing high-quality medical products and services to patients across the United States. As a national leader in the home medical equipment industry, we strive to empower patients to manage their health and treatment at home, while also delivering exceptional customer care. With a presence in 45 states and hundreds of locations, we are committed to making a positive impact on the lives of our patients and their families.

Job Overview

We are seeking a highly motivated and customer-focused Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our team, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a fantastic opportunity for a dedicated individual to work from home and make a real difference in the lives of our patients.

Job Information

Summary

We are seeking a Patient Care Customer Service Representative to work from home, providing exceptional customer service to our patients. In this role, you will be responsible for: * Contacting patients regarding delivery of equipment * Taking patient orders and verifying patient information * Placing orders in a timely manner * Resolving tracking issues and rescheduling shipping orders for patients * Troubleshooting problems based on patient input * Verifying orders are complete * Performing other duties as assigned

Pay and Benefits

* Competitive salary of $16 per hour * Quarterly bonus opportunity * 100% remote work from home, day one of employment * Must live in the US and live within 60 miles of any Rotech location * This position requires working five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00pm Central time.

Essential Duties and Responsibilities

* Accurately transcribe patient profile over telephone, including data entry of information and possible outbound calling * Obtain medically necessary documentation * Process patient orders through On-line Pharmacy system * Resolve tracking issues and reschedule shipping orders for patients * Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure * Verify orders are complete * Perform other duties as assigned

Qualifications

* High school diploma or GED equivalent * Experience in medical field and administrative record management * Strong customer service background * Ability to effectively communicate in English, both oral and written * Helpful, knowledgeable, and polite while maintaining a positive attitude * Interpret a variety of communications (verbal, non-verbal, written, listening, and visual) * Maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology * Multi-task along with attention to detail * Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division * Self-motivation, organized, time-management, and deductive problem-solving skills * Work independently and as part of a team

Physical Demands

* Requires sitting, walking, standing, talking, or listening * Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

* Email transmission and communication * Internet navigation and research * Microsoft applications (Word and Excel) * Office equipment (fax machine, copier, printer, phone, and computer/tablet) * Understanding use of all applicable home medical equipment and supplies

Rotech Information

* Benefits: + 401k + Medical, Dental, and Vision + Life Insurance and Disability + Generous Paid Time Off and Paid Holidays + Employee Discount Program + Employee Recognition Program + Bonus and Incentive Opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position)

Equal Opportunity Employer

Rotech Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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