Experienced Technical Customer Success Manager – Work From Home at blithequark
Are you a passionate advocate for customer success with a strong technical background? Do you thrive in a fast-paced, dynamic environment where you can make a lasting impact? If so, we want you to join our growing team at blithequark as a Technical Customer Success Manager!
About blithequark
At blithequark, we're revolutionizing the way the world communicates and innovates. Our Customer Innovation experience group is creating cutting-edge, reliable technology solutions to power seamless, enhanced customer experiences. When you join blithequark, you won't just imagine the future – you'll help create it.
Our Team Up initiative
Team Up is a design effectiveness tool, designed to engage teams across blithequark to improve Programming Efficiency, through insights, bottleneck identification, goal setting, and development tools. If you're a dynamic advocate for customer success with a strong technical foundation, we want you to join our team!
The Role
As a Technical Customer Success Manager, you'll be responsible for defining and driving the technical customer engagement by collaborating with cross-functional teams to deliver customer-driven solutions and meet business objectives. You'll be a passionate advocate for customer success, with a sharp eye for innovation and a talent for building technology bridges.
Key Responsibilities and Obligations
• Conduct effective client rollouts and strive for high adoption of the product.
- Manage regular client touchpoints to maintain strong relationships with clients.
- Collaborate with Innovation to identify and address support issues in a timely manner and escalate blockers quickly.
- Gather product requirements and feedback that can be used to inform and shape the development roadmap.
- Collaborate with Marketing to create customer case studies.
- Collaborate with clients on best practices, ensuring they're equipped to succeed throughout their journey.
Wanted Education
A Bachelor's degree in Business Administration, Data Science, Software Engineering, or a related field is preferred.
Wanted Experience
• 2+ years of experience in a technical, customer-facing role of a highly technical product.
- Demonstrated experience in customer success, ideally within the SaaS world (preferably B2B, Big Data, SDLC product).
- Strong technical foundation within an innovation organization.
- Knowledge of how dev teams work – inside and out.
- A commitment to maintaining empathy and humility throughout each day with a customer-first mindset in a highly collaborative environment.
Required Skills
• Exceptional communication, critical thinking, and presentation skills.
- Ability to work independently and collaboratively in a high-speed, dynamic environment.
What We Offer
As a Technical Customer Success Manager at blithequark, you'll enjoy a competitive salary range of $35-$40 per year, plus a wide range of amazing benefits that come with working at blithequark. Your individual starting salary within this range may vary based on location, experience, skills, and education/training.
Joining Our Team
Joining our team comes with an array of amazing advantages and benefits, including:
- 401(k) plan
- Education reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation per year and 9 company-assigned holidays)
- Paid Parental Leave
- Paid Parental Caregiver Leave
- Additional bereavement leave beyond what state and local regulations require may be available but is unpaid
- Adoption Reimbursement
- Disability Benefits (short-term and long-term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: basic illness/accident medical reimbursement/group legal
- Employee Assistance Programs (EAP)
- Comprehensive employee health programs
- Employee discounts up to 50% off on qualified AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
Join the Future with Us
Ready to transform digital with us? Apply now!
Equal Employment Opportunity (EEO)
It is the policy of blithequark to provide equal employment opportunities to all people without regard to age, color, disability, genetic information, marital status, national origin, physical or mental disability, race, religion, sex, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law. blithequark will provide reasonable accommodations to qualified individuals with disabilities. Apply Job! Apply for this job