Experienced Customer Care Advisor – Insurance Services for Military Community
At blithequark, we're dedicated to serving the military community and their families with exceptional service and support for their insurance needs. As a valued member of our team, you'll play a vital role in providing top-notch service and support for our members' insurance requirements. Through our comprehensive training program, you'll gain the knowledge and skills necessary to assist members with quotes, policy inquiries, billing, and more. Join us and be part of a team that truly makes a difference!
Job Summary:
As an Experienced Customer Care Advisor at blithequark, you'll be the face of our organization, interacting with members through various channels to provide exceptional service and support. You'll be responsible for handling inbound and outbound phone calls, emails, or other contacts from members regarding insurance products. Your primary goal will be to identify and understand member needs to provide accurate advice and solutions for insurance products and services.
Key Responsibilities:
* Handle inbound and outbound phone calls, emails, or other contacts from members regarding insurance products
- Assist members with quotes, binding new business, policy inquiries, billing, payments, underwriting, and coverage provisions
- Identify and understand member needs to provide accurate advice and solutions for insurance products and services
- Operate efficiently in a contact center environment while maintaining engaging member interactions across multiple channels
- Maintain required Property & Casualty license and state registrations
- Collaborate with internal teams to resolve member issues and provide seamless service
- Stay up-to-date with industry developments and regulatory changes to ensure compliance and provide expert advice to members
Qualifications and Experience:
* High School Diploma or GED equivalent
- Ability to provide exceptional customer service by phone and email
- Strong prioritization and multitasking skills
- Knowledge of insurance regulatory and compliance requirements
- Ability to acquire Property & Casualty licenses and state registrations within 90 days of hire
- 1 year of customer contact experience in a needs-based sales environment
- 6 months experience frequently communicating with customers by phone, email, or face-to-face
- US military experience through military service or as a military spouse/domestic partner
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Essential Skills and Competencies:
* Strong customer service skills with the ability to handle complex member inquiries
- Excellent communication and interpersonal skills with the ability to work with diverse groups
- Strong analytical and problem-solving skills with the ability to think critically
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong prioritization and multitasking skills with the ability to manage multiple tasks simultaneously
- Knowledge of insurance regulatory and compliance requirements
- Ability to acquire Property & Casualty licenses and state registrations within 90 days of hire
Career Growth Opportunities and Learning Benefits:
* Comprehensive training program to develop your skills and knowledge
- Opportunities for career advancement and professional growth
- Continuing education support to help you stay up-to-date with industry developments
- Collaborative and supportive work environment with a team of experienced professionals
- Opportunities to work on high-profile projects and contribute to the success of our organization
Work Environment and Company Culture:
* Collaborative and supportive work environment with a team of experienced professionals
- Opportunities to work on high-profile projects and contribute to the success of our organization
- Comprehensive benefits package supporting physical, financial, and emotional wellness
- Flexible work arrangements to support work-life balance
- Opportunities for professional growth and development
Compensation, Perks, and Benefits:
* Competitive compensation based on experience
- Pay incentives based on corporate and individual performance
- Comprehensive benefits package supporting physical, financial, and emotional wellness
- Career path planning and continuing education support
- Flexible work arrangements to support work-life balance
- Opportunities for professional growth and development
Salary:
The hiring range for this position is: $45,010 - $47,510.
About blithequark:
blithequark is committed to serving the military community and their families with exceptional service and support for their insurance needs. With a focus on honesty, integrity, loyalty, and service, we provide meaningful career opportunities and invest in the development of our employees. Join us and be part of an organization that values making a difference.
How to Apply:
If you're a motivated and customer-focused individual with a passion for serving the military community, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job