Experienced Customer Service Specialist – Remote Opportunity at blithequark

Are you a customer service professional looking for a challenging and rewarding role that offers opportunities for growth and development? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than blithequark, a leading business solutions provider in North America. We are seeking an experienced Customer Service Specialist to join our team and provide exceptional service to our customers and clients.

About blithequark

At blithequark, we are passionate about helping businesses grow and succeed. We believe that our people are our greatest asset, and we are committed to providing a supportive and inclusive work environment that fosters collaboration, innovation, and creativity. Our team is made up of talented and dedicated professionals who are passionate about delivering exceptional results and making a positive impact on our customers and clients.

Job Summary

As a Customer Service Specialist at blithequark, you will be responsible for providing top-notch service to our customers and clients through the placement and monitoring of orders. You will work closely with our Business Development Assistants, Business Development Managers, and other support-related areas to ensure that our customers receive the best possible experience. This is a remote opportunity, and you will have the flexibility to work from the comfort of your own home.

Key Responsibilities

* Performs all tasks for processing orders, verification, and customer service, including: + Validating and executing Grocery Products (GP) order processing and scheduling + Handling Distress Sale Orders, Will Call Pickups, and Order Auditing + Performing all necessary work and tasks to ensure Supply Chain goals and metrics are met

• Oversees a variety of customers, including complex ones, and escalates questions to Supervisor as necessary
• Groups orders for largest truck loads for cost savings and bracket pricing qualification
• Requests appointments for loads as needed
• Groups and trips customer pickup loads
• Addresses any potential order issues and gathers and tracks order details and researches any discrepancies
• Provides timely and thorough communication with clients and customers
• Works within the supply chain to mitigate inventory issues
• Participates in scheduled calls with Hormel/Customer, providing feedback and insight
• Communicates regularly with management, advising on critical issues or opportunities
• Performs some training and vacation/out of office back-up

Essential Qualifications

* High School Diploma or GED

• 1-3 years of experience in Customer Service working in a fast-paced environment
• Ability to work independently and prioritize duties with minimal supervision, to accurately execute detailed work to meet deadlines
• Ability to complete multiple duties with accuracy, shifting from one to another with frequent interruptions and competing deadlines
• Demonstrated proficiency in Microsoft applications, with an emphasis on Excel, Outlook, and web-browsers
• Excellent communication and interpersonal skills

Preferred Qualifications

* Experience working in a supply chain or logistics environment

• Knowledge of Grocery Products (GP) order processing and scheduling
• Familiarity with Distress Sale Orders, Will Call Pickups, and Order Auditing
• Experience working with complex customers and resolving issues
• Strong analytical and problem-solving skills
• Ability to work in a team environment and collaborate with others

What We Offer

* Full-time benefits, including Medical, Dental, Vision, and Life insurance

• 401(k) with company match
• Training and career development opportunities
• Generous paid time-off

Work Environment and Culture

At blithequark, we value a positive and inclusive work environment that fosters collaboration, innovation, and creativity. Our team is made up of talented and dedicated professionals who are passionate about delivering exceptional results and making a positive impact on our customers and clients. We offer a flexible and remote work arrangement, allowing you to work from the comfort of your own home.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and career advancement.

Job Type

Full-time

Remote

Yes

Job Category

Customer Service

Experience

1-3 years

Education

High School Diploma or GED

Language

English

Work Hours

Flexible, 40 hours per week

Benefits

* Full-time benefits, including Medical, Dental, Vision, and Life insurance

• 401(k) with company match
• Training and career development opportunities
• Generous paid time-off

Salary

Competitive salary and benefits package

How to Apply

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