Experienced Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English) – Join the blithequark Team and Revolutionize Customer Experience

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a flair for languages, particularly Spanish and English? If yes, we invite you to join the blithequark team as an Experienced Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English). This is a fantastic opportunity to work from home, develop your skills, and grow your career in a dynamic and inclusive environment.

About blithequark

blithequark is a forward-thinking global organization that has earned numerous awards for its commitment to creating a people-first culture. We believe in empowering our employees to be game-changers, and we're looking for talented individuals like you to join our mission. As a remote Seasonal Customer Service Representative, you'll be part of a diverse team from 70+ countries, working together to provide exceptional customer experiences for the world's best-known brands.

Career Growth and Personal Development

At blithequark, we're committed to helping you grow both personally and professionally. Our FREE Learning and Leadership Development programs are designed to set you on the path to a rewarding career. In fact, about 80% of our managers and leaders have been promoted from within! You'll have access to a range of benefits, including:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

What You Will Do in This Role

As a Seasonal Customer Service Representative (Bilingual: Spanish and English) working from home, you will:

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Your Qualifications

To succeed in this role, you'll need:

• The ability to read, write, and speak fluently both Spanish and English
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• Computer Requirements:

+ Bring your own device – This position does not loan equipment + Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.) + Operating System: Windows 10+ + RAM: 8GB or higher + Processor: Intel i5/AMD Ryzen 5 or higher

• Internet Requirements:

+ DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) + Speeds: 10 mbps download and 3 mbps upload or higher + While working, you will be required to hardwire with an ethernet cable + High Speed internet (no wireless/hotspots or satellite) and a smartphone + Must reside in the United States or have a valid U.S. address for residence

What's in It for You

At blithequark, we champion our people, and we're committed to investing in your growth and development. As a Seasonal Customer Service Representative, you'll enjoy:

• A competitive salary and performance-based incentives
• Opportunities for career advancement and professional growth
• A dynamic and inclusive work environment
• Access to FREE Learning and Leadership Development programs
• A range of benefits, including health and wellness programs, mentorship opportunities, and more

How to Apply

If you're a motivated and customer-focused individual with a passion for languages, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Location

USA, OH, Work-at-Home

Language Requirements

* Spanish and English (bilingual)

Time Type

Full-time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Equal Opportunity Employer

blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job