Experienced Customer Support Specialist – Vacation Rental Industry Expert

At blithequark, we're a fast-growing company leading the vacation rental industry with our innovative software, and we're on a mission to empower property owners and managers to efficiently manage and market their rental businesses online. With a team of over 350 people from more than 60 different nationalities, founded in the heart of sunny Barcelona, we're not just any startup – we're a dynamic and international community of innovators, thinkers, and problem-solvers. We're looking for a highly skilled and passionate Customer Support Specialist to join our fully remote LATAM team. As a key member of our support team, you'll play a vital role in helping customers navigate and succeed with blithequark's software. Your primary focus will be on providing top-tier support via phone, email, or chat, ensuring customer satisfaction by resolving issues promptly, and troubleshooting and solving general technical issues related to the blithequark platform.

About the Role

As a Customer Support Specialist, your day-to-day will involve:

• Providing exceptional support to customers, guiding them in setting up their accommodation websites and growing their vacation rental businesses
• Promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of blithequark's software
• Troubleshooting and solving general technical issues related to the blithequark platform
• Reporting customer feedback and issues to relevant teams and following up as needed
• Identifying and documenting any software bugs or issues for continuous improvement

How Will You Make an Impact?

As a Customer Support Specialist at blithequark, you'll have the opportunity to make a real impact on our customers' success and satisfaction. Your contributions will be instrumental in:

• Ensuring customer satisfaction by resolving issues promptly and providing exceptional support
• Identifying and documenting software bugs or issues for continuous improvement
• Collaborating with cross-functional teams to resolve customer issues and improve the overall customer experience
• Developing and maintaining in-depth knowledge of blithequark's software and features

What Makes You a Great Fit?

To succeed in this role, you'll need:

• Experience in technical customer support or a similar role, with a strong understanding of software and technology
• Strong communication skills in English, both verbal and written, with the ability to communicate complex technical information in a clear and concise manner
• Patience, attention to detail, and a logical approach to problem-solving, with the ability to troubleshoot and resolve technical issues
• Excellent troubleshooting skills, with the ability to diagnose technical issues and provide effective solutions
• Ability to work independently while managing multiple priorities in a fast-paced environment
• A positive attitude and a strong sense of responsibility, with a commitment to delivering exceptional customer support
• Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk
• Experience in the travel or hospitality industry is a plus!

Why You'll Love Us

At blithequark, we're a dynamic and international community of innovators, thinkers, and problem-solvers. We're passionate about what we do, and we're committed to creating a workplace where everyone feels heard and valued. You'll have the opportunity to:

• Work from home with the freedom to create your own schedule and work environment
• Enjoy a competitive salary in EUR/USD
• Receive expense coverage for computers and gadgets to ensure you have the right tools for the job
• Be part of a growing and dynamic company with a truly international team
• Celebrate diversity and inclusivity, with a commitment to creating a workplace where everyone feels welcome and valued
• Enjoy great culture and working environment with an international team of over 60 different nationalities
• Travel to our yearly team-building events at company expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun, through virtual team activities and social events

What's Next?

If you're passionate about delivering exceptional customer support and are looking for a new challenge, we'd love to hear from you! Please submit your application and CV in English, and let's start this exciting journey together. Apply Now! Apply for this job