Experienced Customer Support Advisor - Remote (MST/PST) at blithequark
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, remote environment where you can be your authentic self? If so, we invite you to join our team at blithequark as an Experienced Customer Support Advisor. As a key member of our Customer Operations team, you will play a vital role in helping entrepreneurs and small business owners succeed by providing thoughtful, caring, and efficient support to our customers.
About blithequark
blithequark is a market leader in the online scheduling industry, serving over 250,000 businesses of all sizes and handling tens of millions of appointments each year. Our mission is to help businesses and individuals get the most out of their time. We are a connected, collaborative, and unique remote team that values empathy, creativity, and innovation. Our cornerstone philosophy is to be thoughtful, caring, and efficient in supporting our customers.
The Role
As an Experienced Customer Support Advisor, you will be responsible for engaging with our customers through live chat and email in a thoughtful, caring, and efficient manner. You will troubleshoot straightforward and complex customer issues, keep up-to-date on new product features and improvements, and collaborate with teammates to learn and improve ways of working to help each other and our customers. You will consistently achieve set targets for pace and quality in live chat and email, identify system issues and communicate with our Product Operations team, and identify non-standard customer experiences and escalate issues.
Key Responsibilities:
* Engage with customers through live chat and email in a thoughtful, caring, and efficient manner
- Troubleshoot straightforward and complex customer issues
- Keep up-to-date on new product features and improvements
- Collaborate with teammates to learn and improve ways of working to help each other and our customers
- Consistently achieve set targets for pace and quality in live chat and email
- Identify system issues and communicate with our Product Operations team
- Identify non-standard customer experiences and escalate issues
Who We're Looking For:
* Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
- To be eligible for this role, you will need to live in one of the following states: Arizona, New Mexico, Oregon, or Utah
- Experience with dynamic writing skills with strengths in grammar and spelling
- Strong reading comprehension to help identify the cause of a problem
- Comfortable working in a independently and collaboratively in a remote role
- Capable of managing ambiguity and adapting to change
- Previous customer support experience is a bonus
- A quiet, distraction-free work space within a dedicated room with a door that you can shut, an ergonomic chair, and a desk
- Uninterrupted, reliable network connection
Benefits & Perks:
* A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with blithequark funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range:
$23.08 USD per hour The hourly rate for this position will vary based on job-related criteria, including relevant skills, qualifications, experience, and location, among other factors.
About blithequark
blithequark is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.blithequark.com/about/careers.
Our Commitment:
Today, more than a million people around the globe use blithequark to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At blithequark, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
How to Apply:
If you are a customer-centric individual with a passion for delivering exceptional support experiences, we invite you to apply for this role. Please submit your application through our website, including your resume and a cover letter explaining why you are the ideal candidate for this position. We look forward to hearing from you! Apply Job! Apply for this job