Application Support Engineer, Factory Software

The Factory Software team is responsible for building software solutions that allow the company to redefine manufacturing and production. Our software enables users to virtually control the manufacturing process and machines, interact with and track the flow of production material, and gain quick and powerful insights about the production line. We are looking for a highly motivated Application Support Engineer to join the Factory Software team. The ideal candidate will have a good balance of building relationships with stakeholders, solving technical problems, and knowledge of enterprise systems (MES, WMS, ERP). You will be the technical expert of our systems and provide answers to technical problems submitted by internal customers.

Responsibilities

• Understand and own the end-to-end integration of MES and ERP applications as they apply to the production site
• Triage issues that come from production sites and ensure they are being resolved or routed to the proper teams
• Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
• Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
• Work as an incident commander of production-critical calls that require coordination between cross-functional teams
• Root cause analysis with cross-functional teams and provide clear, concise, data/log-backed context on issues as well as immediate corrective action and/or planned preventative action to mitigate future negative impacts
• Maximize productivity in a constantly changing environment of shifting priorities

Requirements

• Bachelor's Degree in an Engineering field, evidence of exceptional ability, or equivalent experience
• Knowledge of any MES, WMS, or ERP system
• +2 years of support experience
• +2 years of working knowledge of SQL
• +1 year of experience with Python, Go, or another software development language
• +1 year of experience with monitoring tools like Prometheus, Grafana, Splunk
• Must be able to understand integrated systems and their dependencies
• Strong organizational skills along with a demonstrated ability to manage multiple tasks simultaneously
• The individual must be well-versed in all Microsoft Applications (Excel, Word, PowerPoint)
• Must be able to work a flexible schedule, including weekends and after business hours

Compensation and Benefits

Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

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