Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network
At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas, learn, grow, and thrive in a dynamic and inclusive environment. Our team is driven by a shared purpose: to power and empower how people live, work, and play by connecting them to what brings them joy. As a Customer Sales and Service Representative at blithequark, you'll be at the forefront of delivering exceptional customer experiences on America's fastest and most reliable network. You'll be the face of our brand, working closely with customers to understand their needs, address their concerns, and provide personalized solutions that exceed their expectations. If you're a sales and customer service professional with a passion for technology and a drive to succeed, we want to hear from you.
What You'll Be Doing
As a Customer Sales and Service Representative, your primary responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service with empathy and expertise.
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues with a focus on customer satisfaction.
- Responding to requests from customers about blithequark products and services, providing accurate and timely information to meet their needs.
- Verifying service order accuracy and completeness, making corrections or changes as needed to ensure seamless customer experiences.
- Negotiating the collection of overdue bills with a focus on customer retention and satisfaction.
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, demonstrating flexibility and adaptability.
- Managing various systems and work tools while engaging on the phone with customers, ensuring seamless and efficient interactions.
What We're Looking For
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll be a customer-centric professional with:
- A deep interest in learning about customers, business challenges, and industry trends, using this knowledge to provide personalized solutions.
- Excellent communication and empathy skills, with the ability to diffuse sensitive situations and provide exceptional customer service.
- A drive to meet daily sales goals while helping customers stay connected to what matters most.
- A strong work ethic, with the ability to juggle multiple priorities and manage incidents in a fast-paced environment.
- A passion for technology and a willingness to learn and adapt to new products and services.
Preferred Qualifications
While we're open to candidates with a range of backgrounds and experiences, we're particularly interested in those with:
- A related Associate Degree or 2+ years' relevant experience in sales, customer service, or a related field.
- Customer Service call center experience, with a focus on resolving complex customer issues.
- Previous collections experience, with a focus on customer retention and satisfaction.
- Experience with selling products and services, with a focus on building relationships and meeting sales goals.
- Customer service skills, with a focus on empathy, communication, and problem-solving.
- A demonstrated ability to communicate with detail and precision, with a focus on accuracy and efficiency.
What We Offer
As a Customer Sales and Service Representative at blithequark, you'll enjoy a range of benefits and perks, including:
- Competitive compensation and incentives, with the potential to earn more based on performance.
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
- A 401(k) Savings Plan, with company match and vesting schedule.
- Stock incentive programs, with the opportunity to own a piece of the company.
- Paid time off, including vacation, sick leave, and holidays.
- Adoption assistance and tuition assistance, to support your personal and professional growth.
- A collaborative, inclusive work environment that celebrates diversity and promotes a sense of belonging.
Work Environment and Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our team is committed to creating a flexible and adaptable work environment that supports your needs and preferences. We're a company that values work-life balance, with a focus on employee well-being and satisfaction.
Equal Employment Opportunity
We're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of inclusion and belonging. We're committed to creating a workplace that is welcoming, respectful, and empowering for all employees, regardless of their background, identity, or experience.
How to Apply
If you're a motivated and customer-focused professional with a passion for technology and a drive to succeed, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job