Teams Ministry Operations Manager

Description Willow Creek Community Church is an egalitarian non-denominational, multi-site church in and across Chicagoland passionate about our vision of helping people take next steps to love God, love people, and change the world. Our desire is to see, value, and serve every person with a thriving volunteer culture across all campuses and ministries with people excited to serve and connected to roles that help fulfill their God-given purpose. As the Central Teams Operations Manager you will oversee the implementation and management of centralized systems and processes that foster a positive culture of volunteerism. This includes administrative and compliance oversight regarding volunteer and staff processes and offering operational and administrative support to ensure the successful execution of key team initiatives and events across all of our campuses. In addition you will collaborate with campus staff to ensure compliance with guidelines that protect the church and its community to foster a culture of safety by supporting, guiding, equipping, and empowering our staff to maintain this principle. You will also seek to find efficiencies and improvements to our current systems in order to best support our volunteer teams. Our comprehensive benefits package includes health, dental and vision insurance, life insurance, retirement savings with company match, maternity and paternity leave, generous paid time off, mental health counseling reimbursement, and more. The salary range for this position is between $54,000 - $74,000 and is dependent upon levels of experience and/or education. Job Responsibilities

• Provide comprehensive support to all ministries guaranteeing all staff are trained on using volunteer systems and processes, ensuring that all volunteers undergo a timely screening process, and flagging any concerns discovered in the process for review by the Pastoral Protection Team.
• Collaborate to create and implement training programs that enhance our volunteer systems and protection procedures to provide an engaging experience for the entire team.
• Ensure everyone is equipped with the knowledge and skills they need to succeed while feeling supported and valued.
• Create and sustain multiple systems, platforms, and data that track onboarding, offboarding, and retention rates for volunteer teams in each ministry, such as Hive, Rock, ServeFinder and any other relevant system platforms.
• Offer central administrative coordination for Discover Willow classes, Team's Invitational event, and other Team's events and assist staff and volunteers who support other ministry events, trainings, retreats, and initiatives.
• Oversee the administration, execution, and compliance of volunteers who are in positions of leadership, engaging them in our Leadership Agreement process.
• Provide coaching, communication, and support to ministry teams, ensuring our leadership values are in place and observed.

Success is Defined As… The onboarding, compliance, systems, and leadership procedures within the Team’s department are well-defined, efficient, and operating seamlessly, ensuring a positive volunteer culture, a safe environment for both staff and volunteers, and compliance with our processes.

Requirements

Preferred Skills and Experience Skills/Competencies:

• Strategic Systems Administrator: Ability to identify and articulate overall aims and interests and the means of achieving them.
• Resourceful: Ability to see and approach challenges/problems from a different/third way.
• Ability to coordinate and execute events at all levels
• Extensive knowledge of data management and administration
• Conflict Resolution: Ability to resolve conflict
• Ability to coach and mentor team members
• Excellent organizational skills and meticulous attention to detail

Personal Characteristics:

• Learner: can take direction and feedback and has a great desire to learn.
• High Emotional Intelligence: Emotionally aware, knowledge of other ethnicities/cultural groups, values people over process, and has the ability to adapt one’s behavior to the relational context
• Strong Cultural Intelligence
• Collaborator: Enjoys working collectively and connecting people to maximize impact
• Loves to serve others
• Humble
• Excellent reliability

Education and Experience:

• Administrative or operational experience
• Prior experience with church processes or management
• Experience in working with cross-departmental teams.
• Project management and knowledge of various computer systems are a plus.
• Minimum of High School Diploma or GED
• Associate’s or Bachelor’s degree or commensurate experience preferred

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