Experienced Healthcare Customer Service Senior Outreach Specialist for Fully Remote Opportunities in Compassionate Patient Support and Government Assistance Program Enrollment

Welcome to blithequark: Transforming Healthcare through Technology and Compassion

At blithequark, we are dedicated to improving the lives and health outcomes of individuals across all healthcare programs, including Medicare, Medicaid, Commercial, and Exchange. Through our innovative technology and technology-enabled services, we partner with payors and providers to address complex healthcare challenges, ensuring that our solutions directly impact the well-being of our members and patients. With a strong commitment to compassionate outreach, sophisticated analytics, and data-driven solutions, we strive to make a meaningful difference in the healthcare industry.

About the Role: Senior Outreach Specialist

As a Senior Outreach Specialist at blithequark, you will play a vital role in our fast-paced contact center environment, where you will be responsible for screening health plan members to determine their eligibility for Social Security benefits and/or supplemental Nutritional Assistance programs. Utilizing a similar system tool as Social Security, you will provide exceptional customer service and support to those who meet specific criteria, assisting them in submitting applications for benefits to the appropriate government agency. This is a fully remote opportunity, allowing you to work from the comfort of your own private, quiet office space.

Key Responsibilities:

• Make outbound and receive inbound calls to promote blithequark's services, with a focus on phone-based interactions (approximately 90% of the time)
• Conduct interviews with patients/members via phone to gather personal and sensitive information, determining eligibility for various government programs
• Utilize blithequark's systems to ensure that appropriate questions are asked, and interpret and explain information such as eligibility requirements and application details
• Use probing questions to clarify eligibility data with patients or members, compiling, recording, and evaluating personal and financial data to determine eligibility
• Ensure the safety and confidentiality of data and systems by adhering to blithequark's information security policies and completing all annual security and compliance training

Essential Qualifications:

• 2 years of experience in a customer service/call center environment, with excellent phone skills and strong data entry skills
• Ability to place and receive calls via computer interface, with excellent critical thinking skills and the ability to manage difficult people
• Associate's Degree preferred, with experience working remotely and a private, quiet office/working space
• Ability to be assertive, actively listen, and show compassion, with a strong commitment to providing exceptional customer service

Preferred Qualifications:

• Experience working in a healthcare-related field, with knowledge of government-funded assistance programs and Social Security benefits
• Strong analytical and problem-solving skills, with the ability to interpret and explain complex information
• Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced, dynamic environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with a rewarding work environment that fosters growth, excellence, and achievement of personal and professional goals. As a Senior Outreach Specialist, you will have access to comprehensive training and development opportunities, including annual security and compliance training, tuition reimbursement, and a comprehensive health plan. You will also be eligible for a bonus in accordance with the terms of blithequark's plan, with opportunities for career advancement and professional growth within the company.

Work Environment and Company Culture

blithequark is an equal opportunity employer that values diversity, equity, and inclusion. We maintain a policy that requires several in-person and hybrid office workers to be fully vaccinated, with reasonable accommodation provided to those unable to be vaccinated where it is not an undue hardship to the company. Our company culture is built on a foundation of compassion, innovation, and excellence, with a strong commitment to making a positive impact in the healthcare industry. As a remote employee, you will be an integral part of our team, working collaboratively with colleagues to achieve our mission and vision.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, and a comprehensive health plan. You will also have the opportunity to participate in volunteer activities on company time, with a focus on giving back to the community and making a positive impact. As a bonus-eligible employee, you will have the opportunity to earn additional income based on your performance and contributions to the company.

Conclusion

If you are a compassionate and driven individual with a passion for healthcare and customer service, we encourage you to apply for the Senior Outreach Specialist role at blithequark. As a fully remote opportunity, you will have the flexibility to work from the comfort of your own home, with a private, quiet office space. With a strong commitment to career growth, learning benefits, and a comprehensive compensation package, blithequark is the ideal place to build a rewarding and challenging career. Apply today to join our team and make a meaningful difference in the lives of our members and patients!