Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation

Are you a data-driven professional with a passion for innovation and collaboration? Do you thrive in a dynamic environment where you can make a meaningful impact on the customer experience? Look no further! blithequark is seeking a highly skilled Senior Statistics Architect to join our team and lead the transformation and innovation of our Voice of the Customer (VOC) method.

About blithequark

At blithequark, we're committed to delivering exceptional customer experiences that exceed expectations. With a rich history of innovation and a passion for customer-centricity, we're shaping the future of customer engagement. Our team is dedicated to creating a culture of collaboration, inclusivity, and growth, where every individual feels valued and empowered to make a difference.

The Opportunity

As a Senior Statistics Architect, you'll play a critical role in driving the transformation and innovation of our VOC method. You'll work closely with cross-functional teams, including product and process owners, to design and implement a robust data architecture that enables data-driven decision-making. Your expertise in data analytics, statistics, and machine learning will be instrumental in developing innovative solutions that drive business growth and customer satisfaction.

Key Responsibilities

* Collaborate with utility teams to outline, design, and implement commercial enterprise needs

• Develop and leverage knowledge of Voice of the Customer methods to inform and transform data within the Cornerstone large data platform
• Design and build robust data model architecture to support high-performance data processing and standardized metric definitions
• Leverage transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions that ensure high-quality and accuracy through intensive testing at variable and use case levels
• Provide guidance to enhance competencies to drive efficiency in computing programs using massive data ecosystems
• Power consumer tale evaluation and elaboration, design and development of software programs, testing and builds automation tools
• Proactively identify and automate repetitive tasks to improve best and efficiency
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique

Essential Qualifications

* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development, launch management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years

• Active collaboration with dating managers/product owners for expertise on functional requirements and converting them into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at daily intervals to business groups

Preferred Qualifications

* Experience with data analytics, statistics, and machine learning

• Strong understanding of data architecture, data warehousing, and data governance
• Familiarity with cloud-based data platforms and big data technologies
• Experience with data visualization tools and techniques
• Strong communication and collaboration skills

What We Offer

* Competitive base salaries

• Bonus incentives
• Assistance for economic-well-being and retirement
• Flexible work model with hybrid, onsite, or digital preparations depending on position and business need
• Generous paid parental leave policies (depending on your location)
• Unrestricted access to international on-site online well-being facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling aid through our Wholesome Minds application
• Career growth and education opportunities

Why Join blithequark?

At blithequark, we're committed to creating a culture of inclusivity, diversity, and growth. We believe that every individual has the potential to make a meaningful impact, and we're dedicated to providing the resources and support needed to help you succeed. Our team is passionate about innovation, customer-centricity, and collaboration, and we're excited to welcome like-minded professionals to join our journey.

How to Apply

If you're a motivated and experienced data professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply Now! Apply for this job