Experienced Remote Call Center Customer Service Representative - Injury Review and Compensation Advocacy
Join a Mission-Driven Team Making a Difference in People's Lives
Injury Review, a pioneering company founded in 2015, is dedicated to helping Americans understand the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is to provide hope and support to individuals who have suffered or lost loved ones due to negligence. We're now seeking a skilled and compassionate Remote Call Center Customer Service Representative to join our dynamic team!
About the Role
As a Remote Call Center Customer Service Representative, you will play a vital role in connecting with individuals who have expressed interest in seeking compensation for their injuries. You will work in a fast-paced, remote environment, utilizing an automated dialer to reach out to potential clients, and engage in conversations to determine their eligibility for compensation. This is a unique opportunity to make a positive impact on people's lives while developing your customer service and sales skills.
Key Responsibilities:
- Connect with individuals who have filled out a form to determine if they meet the criteria for potential compensation through an automated dialer
- Handle a high volume of calls, speaking with 40-50 callers per day, and potentially qualifying 1-5 callers for compensation
- Multitask by listening, answering questions, and viewing multiple windows simultaneously
- Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts
- Participate in training and other learning opportunities to expand knowledge of the position
- Adhere to all company policies and procedures
- Assist with other projects as needed
- Troubleshoot and problem-solve basic IT issues
Requirements and Qualifications
Essential Qualifications:
- Reside in the State of Florida or New Jersey
- Quiet, distraction-free workspace for remote work
- Reliable hardwired desktop or laptop PC (no Mac or Chromebook) with 8GB of RAM, 20GB of free storage, and 1.2GHz or faster CPU
- High-speed internet (50Mbps with 100Mbps upload minimum)
- Reliable noise-cancellation headset (wired via USB)
- Strong background in call-center environment and sales-focused
- 2+ years of phone sales/customer service experience
Preferred Qualifications:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- Competitive mindset with a team-oriented approach
- Ability to work 40+ hours per week
What We Offer
Compensation and Benefits:
- Competitive salary starting at $17.31/hour
- Commissions and bonuses with total compensation up to $33.00+/hour ($70,000+ per year)
- Health insurance, vision, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligible for overtime outside of training period
Career Growth and Learning Opportunities:
- Comprehensive training program (90 days)
- Ongoing learning and development opportunities
- Career advancement possibilities within the company
Work Environment and Culture:
- Remote work arrangement with flexible scheduling
- Dynamic and supportive team environment
- Opportunity to make a positive impact on people's lives
Hours of Operation:
- Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday: 8:30 AM to 4:30 PM Eastern
- Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
Conclusion
If you're a motivated and compassionate individual with excellent customer service and sales skills, we encourage you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative with Injury Review, you will have the chance to make a difference in people's lives while developing your skills and advancing your career. Don't miss this chance to join our mission-driven team and take the first step towards a rewarding and fulfilling career!