Pre-Licensed Insurance Agent - Customer Service Representative - Remote Opportunity with Teleperformance

Join Teleperformance, a Global Leader in Digital Business Services

Teleperformance is a world-renowned, digital business services company that is revolutionizing the way top brands operate. With a presence in numerous countries and a workforce of over 500,000 individuals speaking more than 300 languages, we are committed to delivering exceptional services that drive meaningful and sustainable outcomes. As a Pre-Licensed Insurance Agent - Customer Service Representative, you will play a vital role in our customer service operations, resolving complex consumer issues and providing top-notch support to our clients.

About the Role

As a Pre-Licensed Insurance Agent, you will be the frontline representative for our insurance clients, utilizing your excellent decision-making skills and innovative approach to address consumer concerns and resolve issues in a fast-paced environment. You will work closely with first-level representatives, policyholders, and other stakeholders to provide timely and effective solutions, ensuring that our customers receive the best possible experience.

Key Responsibilities

• Resolve complex consumer issues and advise first-level representatives on the best course of action.
• Assist policyholders with billing questions and concerns, providing timely and effective solutions.
• Provide support for policy changes, ensuring that customer requests are processed efficiently and accurately.
• Offer recommendations to policyholders and adjust as necessary to ensure customer satisfaction.
• Work in a dynamic environment, adapting to changing priorities and circumstances.

Essential Qualifications

To be successful in this role, you will need:

• A minimum of 6 months of customer service experience, with a proven track record of resolving complex issues and providing excellent customer support.
• To be located in South Carolina, with a willingness to work in a remote environment.
• To be over 18 years of age and a High School Graduate or GED holder.
• Excellent oral and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Logical problem-solving abilities, with a keen eye for detail and a customer-centric approach.
• Comfort with desktop computer systems, including Windows operating systems.
• Organizational and prioritization skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• The ability to type at least 25 words per minute, with a strong typing accuracy.
• Availability to work various shifts, including evenings, weekends, and holidays.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Call Center experience, with a minimum of 6 months of experience working in a call center environment.
• Previous experience in the insurance industry, with a strong understanding of insurance products and services.

What We Offer

At Teleperformance, we are committed to investing in your future and providing a comprehensive benefits package that includes:

• A competitive salary, with opportunities for growth and development.
• A 5-day paid training program to help you prepare for the State Insurance Exam, covering all associated costs and providing study materials.
• Full benefits, including Medical, Dental, Vision, 401k, and more.
• Paid Time Off, allowing you to recharge and maintain a healthy work-life balance.
• Employee wellness and engagement programs, designed to support your physical and mental well-being.

Career Growth and Development Opportunities

At Teleperformance, we are committed to helping you grow and develop your career. With a strong focus on internal growth opportunities, many employees have advanced their careers within the company, taking on new challenges and responsibilities. As a Pre-Licensed Insurance Agent, you will have the opportunity to develop your skills and expertise, preparing you for future roles and responsibilities.

Company Culture and Environment

At Teleperformance, we value a balanced high-tech and high-touch approach, blended with deep industry expertise. We foster an engaging and collaborative environment where employees from diverse backgrounds can thrive and develop their potential. With a strong commitment to employee wellness and engagement, we provide a supportive and inclusive work environment that encourages growth and development.

Why Work in Columbia, SC?

Columbia, SC offers a vibrant community with a rich history, diverse culture, and numerous recreational opportunities. The city's friendly atmosphere and affordable cost of living make it an attractive place to live and work. With a growing job market and a supportive community, Columbia is an ideal location for personal and professional growth.

Join Our Team

If you are a motivated and customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Pre-Licensed Insurance Agent - Customer Service Representative, you will play a vital role in our customer service operations, driving meaningful outcomes and shaping the future of our business.

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now and join our team of passionate and dedicated professionals!