Experienced Customer Onboarding Consultant – Strategic Deployment and Integration Expertise

Join the Team at blithequark: Where Customer Success Meets Innovation

blithequark is seeking a highly skilled and experienced Customer Onboarding Consultant to join our Pro Outside Sales Operations and Enablement team. As a key member of our team, you will play a critical role in providing new and current customers with a positive and strategic deployment experience into our Pro programs. If you have a passion for delivering exceptional customer experiences, project management, and driving business growth, we want to hear from you!

About blithequark and the Industry

blithequark is a leading organization dedicated to providing top-notch products and services to its customers. Our Pro programs are designed to support the needs of our customers, and we are committed to delivering exceptional experiences that drive business growth and success. As a Customer Onboarding Consultant at blithequark, you will be part of a dynamic team that is passionate about customer success and innovation.

Key Responsibilities

• Pre-Agreement Support:
  • Build customer-specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership
  • Consult with customers and National Account Managers to identify customer set-up needs and requirements and prioritize key target dates to develop a strategy and an execution plan
  • Lead the A-to-Z customer integration efforts by managing tasks, performing quality checks and updates with key stakeholders, anticipating and overcoming activation roadblocks, and managing expectations as plans change and processes evolve
• Partnership and Collaboration:
  • Partner with 3rd Party Support Teams to ensure the set-up and integration needs of the customer are clearly defined and communicated with all parties involved
  • Collaborate with Credit Teams to ensure all credit-related information and/or requests have been gathered, prepared, and presented for credit extension
  • Work with Pro-Solution Center and Special-order teams to ensure our internal processes and procedures align and meet the needs or requirements of the customer and/or their procurement platforms
  • Strategize and execute the agreement and deployment of the partnership inside and outside of the blithequark Pro organization following Onboarding phases model with National Account Managers, Sr. National Account Managers, and Directors of National Accounts
• Post-Launch Support:
  • Identify and communicate adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Managers
  • Provide post-launch support to clients and National Account Managers through partnership presentations, trouble-shoot implementation issues, communicate resolution timelines, and manage expectations
  • Execute on transition plans and move to full sales support by the National Account team

Essential Qualifications

• Education: High school diploma required; Bachelor's Degree strongly preferred, however, work experience may be considered in lieu of formal education
• Experience: At least 3 years in sales, account management, or customer onboarding; B2B outside sales experience strongly preferred
• Skills:
  • Strong Project Management Skills
  • Excellent Presentation Skills
  • Excellent Oral and Written Communication Skills
  • Ability to analyze and report data
  • Computer literacy with a working knowledge of Excel and the ability to learn the set-up process of customer service software applications
  • MS Office proficiency with a strong emphasis on MS TEAMS, Excel, and PowerPoint
  • Advanced organizational skills with the ability to handle multiple assignments and adherence to deadlines

What We Offer

At blithequark, we offer a competitive salary range of $81,200.00 - $135,400.00 annually, depending on experience and qualifications. Our benefits package includes:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off
• Professional development opportunities
• And more!

Our Culture and Values

At blithequark, we pride ourselves on a culture that values innovation, teamwork, and customer satisfaction. Our work environment is dynamic and fast-paced, with a focus on collaboration and communication. We offer:

• Flexible work arrangements, including remote work options
• A diverse and inclusive workplace
• Opportunities for professional growth and development
• A commitment to community involvement and social responsibility

How to Apply

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Accommodations

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.